Supervisor, Community Engagement & Outreach (2026-206-CC)

• Provide direct supervision to a small team of coordinators in the outreach team portfolio.
• Lead annual planning, monitoring, and evaluation of the outreach projects and ensure they meet organizational objectives and community needs.
• Conduct regular assessments of practices, identifying areas for quality improvement and recommending actionable solutions to ensure sustainability of the programs.
• Use evaluation methods and reporting tools to gather and maintain statistical information on activities and programs for WoodGreen and associated funders.
• Provide administrative leadership for the ESIG program, including oversight of the application process and ongoing collaboration with established community organizations.
• Support the Manager in identifying and pursuing grant opportunities to strengthen programs and address community needs.  
• Support new partnerships and projects within the SCP portfolio
• Develop and maintain contacts with seniors’ groups, community agencies, and providers and attend external meetings as needed.
• Develop outreach strategies including outreach materials and educational presentations around
• seniors’ safety and other emerging age-related issues.
• Develop and implement a process for acquiring and responding to client input, including project consultation with outreach coordinators.
• Manage and resolve all client complaints according to the Unit and agency-wide policies and procedures.
• Ensure discretionary program purchases are consistent with delegated budgetary allocations and in accordance with WoodGreen and funder restrictions.
• Ensure the effective utilization of volunteers and students.
• Hold regular supervisory meetings with outreach team members, identify training and development needs, opportunities, and recommend disciplinary action when necessary.
• Ensure the planning and implementation of a staff development program.
• Participate in regular supervisory sessions with the Manager.
• Ensure the recruitment and hiring of qualified staff under established recruiting policies and procedures and the Collective Agreement.
• Represent the unit on internal staff committees as directed by the Manager.
• Ensure the anti-racism objectives and community development principles of the organization are achieved within the program.
• Responsible for upgrading training and education as directed by WoodGreen Community Service to fulfill the responsibilities of the job.
• Maintain familiarity with WoodGreen’s emergency procedures and staff telephone numbers.

• Bachelor’s degree in health or social science discipline from a recognized University and/or an approved equivalent of education and related experience
• Three to five years’ related experience includes significant direct experience in working with older adults within a community setting.
• Experience in community development, peer and volunteer-led programming, training facilitation or co-design.

• Good understanding and knowledge of seniors’ issues related to social, recreational and educational needs.
• Good understanding of the social determinants of health in relation to vulnerable and marginalized seniors.
• Knowledge and demonstrated skills in planning, implementing and evaluating seniors programming
• Able to work independently with minimal supervision.
• Knowledge of community resources for older adults.
• Second language is an asset.
• Capable of fulfilling the physical and mental demands of the job as per the Position Demands Analysis.
• Due to WoodGreen’s multi-site locations we reserve the right to relocate the incumbent to another site, in the same position performing the same duties, as may be dictated by program needs.  Reasonable notice of such site relocation will be given.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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