Supervisor, E-Commerce

Who We Are:

At Reitmans (Canada) Limited (RCL), we live and breathe fashion and customer experience every single day. We believe fashion isn’t just about style—it’s about giving our customers the confidence to shine when it counts the most.

From bold ideas at the design table to seamless experiences in our stores and digital channels, we’re all about creating unforgettable moments. With a strong portfolio of brands and a team of passionate, creative thinkers, we’re constantly reimagining what’s possible in fashion retail.

The Opportunity:

As the E-commerce Supervisor, you play a pivotal role in driving our vision of delivering exceptional customer experiences while growing sales and profits as a leading omnichannel retailer. Leveraging your strong expertise in website analytics, online customer behavior, e-commerce insights, and A/B testing, you help bring the commercial plan to life. Reporting to the E-commerce Manager, you support collections, merchandising priorities, promotions, editorial content strategy, and paid media initiatives.

What you do: 

• Launch and oversee the ongoing operations of the brand’s e-commerce website.
• Supervise the online customer experience to boost retention, conversion rates, and customer satisfaction KPIs.
• Drive global e-commerce growth by leading the execution of commercial initiatives across the website and mid/low-funnel media campaigns.
• Develop briefs and manage the e-commerce content calendar and work-back schedules. Coordinate effectively with teams responsible for design, content development, and integration to ensure the web experience aligns with the brand’s creative vision.
• Strategically develop high-conversion landing pages that support media campaigns, enhance SEO keyword performance, and elevate the overall brand experience.
• Enhance online store performance through site analysis and metric reviews. Collaborate with management team members (E-commerce Manager, Email/CRM Manager, Content Supervisor, and Marketing Managers) to plan future online initiatives.
• Conduct regular A/B testing on the website to improve sales and customer engagement.
• Align all e-commerce activities—including site layout, navigation, personalization tools, and promotional campaigns—to meet or exceed key performance metrics.

Who you are

• University degree in Business, e-commerce, Digital Marketing, or related discipline.
• Minimum 3 years experiences in eCommerce, digital marketing or digital strategy, ideally within an omnichannel organization.
• Proficient in MS Office, Google Analytics, Shopify, CMS platforms, project management tools, performance reporting tools.
• Strong communication and influencing skills; able to present insights and recommendations.
• Excellent project management skills, with the ability to manage multiple initiatives.
• Bilingual. 

What We Offer (Why Join Us)

• Because we know balance is key, a flexible hybrid work environment.
• A competitive benefits package. Your well-being matters to us! We offer a comprehensive benefits package that’s designed to take care of you.
• Paid Time Off, Sick Time, Flex Days & Vacation - Take the time you need to recharge, stay healthy, and spend quality time with loved ones. We’ve got you covered with flexible time off options.
• Because we are all about fashion and you get to share it! Enjoy an amazing 50% off all regular-priced merchandise from our brands, Penn., Reitmans, and RW&CO.
• Love working with us? Bring your friends along for the ride and get rewarded for helping us grow our talented team and participate in a generous Employee Referral program
• We believe in investing in you! Enjoy annual bonus potential and opportunities for career growth, including tuition reimbursement to help you reach your professional goals.

Total rewards are aligned based on your employment status, offering different perks depending on whether you're full-time, part-time or on a contract.

If this inspires you…let’s talk. Send us your resume today! 

By the way, did you know that Reitmans (Canada) Limited has several hundreds of stores all across Canada and three fashion apparel banners? Get ready to join the Canadian fashion retail icon, with a great success story where you can have a voice and make a real difference. 

There are many ways to wear a career at RCL! #ReadytoRCL 

Reitmans (Canada) Limited is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for providing an accessible candidate experience. 

We thank all applicants. Only selected candidates will be contacted.

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