Supervisor, Freight Operations

What you need to succeed as a Freight Operations Supervisor at XPO 

Minimum qualifications:

• 2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environment


• Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations


• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• Bachelor’s degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience


• 2 years of supervisory experience


• LTL industry experience 


• Positive attitude with the ability to multitask and motivate your team


• Exceptional leadership, communication and administrative skills

About the Freight Operations Supervisor job

Pay, benefits and more:

• Competitive compensation package


• Extended health benefits (medical, dental and vision)


• Life insurance


• Disability coverage


• Pension plan

What you’ll do on a typical day:

• Lead and supervise all aspects of freight operations, including inbound/outbound processing, loading, unloading and processing of customer shipments.


• Develop and implement strategic work procedures to meet the evolving demands of the department.


• Evaluate and assign driver routes 


• Manage, assign and supervise pickups and deliveries in the local area


• Supervise hourly staff during various inbound, city and/or outbound freight operations and act as primary point of contact for workplace concerns and questions


• Ensure production goals are met by managing tonnage, payroll and other administrative functions 


• Plan hourly employee schedules to meet daily operations goals and lower costs


• Enforce all company, FMCSR, OSHA, CCMTA, NSC and DOT policies, rules, regulations and laws 


• Implement all applicable XPO workplace policies and procedures and enforce compliance with same


• Ensure customer freight is delivered and picked up timely and damage free.


• Coach, train and develop employees on proper loading/unloading techniques and productivity, safety, efficiency and quality requirements, including conducting new hire employee evaluations and determining whether to issue, and preparing, corrective action for violations of XPO’s attendance, safety, accountability in the workplace and other workplace policies


• Effectively direct a team to consistently meet or exceed productivity goals


• Make recommendations regarding hiring, suspension and firing


• Develop and present action plans to improve load average and model compliance


• Participate in internal safety committees and engagement committees


• Train employees on safety rules and processes


• Monitor and maintain housekeeping within the shift to ensure safety and productivity


• Conduct daily staff meetings and communicate corporate messages and revisions to policies and procedures to all team members


• Inspect working conditions of tools and equipment needed for safe operation within the area and directs the correction of any improper or adverse condition that exists


• Provide instruction, analyses, suggestions and ideas for improvement of operations within the shift and the service center


• Act as a champion of our values, demonstrating them and holding your team to the same high standards 

Freight Operations Supervisors are required to:

• Lift objects of various shapes, sizes and weights frequently up to 50 lbs. and occasionally greater than 75 lbs.


• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel


• Walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery


• Work outside in inclement weather

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Accommodation email must include:

• Your name


• Job title with location (city/province) and requisition ID


• A clear description of the disability accommodation that you are seeking