Supervisor - Inside Sales - Safety

The Inside Sales Supervisor leads the daily operations of the branch, ensuring a safe, efficient, and customer-focused environment. Working closely with sales and operations leaders, this role supports business objectives, operational excellence, inventory management, compliance, customer service, and team development. The supervisor provides leadership to branch employees, assists with sales and warehouse activities as needed, and uses operational and financial reporting to drive continuous improvement.

The ideal candidate is a collaborative leader with strong communication, analytical, and problem-solving skills. They are comfortable working across functions, managing branch operations and inventory, supporting sales initiatives, and implementing standardized processes. Proficiency in Microsoft Office and the ability to learn branch systems and reporting tools are required.

Responsibilities: 

• Provides immediate supervision of inside sales and counter personnel.  


• Coaches and mentors inside and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette.  


• Takes leadership and direction from branch management and communicates to employees.  


• Assists with team workload distribution.  


• Verifies attendance records, provides input on hiring matters, assists with performance appraisals, takes direction on training and development of staff, and assists with disciplinary actions.  


• Analyzes trends and provides input on branch action plans to correct issues, improve service, and optimize productivity.  


• Serves as liaison with suppliers for return authorizations.  


• Directs credit management in extension of credit and collection of accounts receivable le claims and deductions.  


• Provides and organizes product training for team and vendors.  

Qualifications:

• High School Degree or equivalent required; Bachelors’ Degree preferred 


• 5+ years required of inside sales experience                 


• Knowledge of business and management principles, including strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources 


• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction 


• Administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology 


• Strong verbal, written, analytical, persuasion and interpersonal skills


• Excellent communication and computer skills


• Effective time management


• Forklift experience preferred or a willingness to learn


• Demonstrate teamwork, leadership, and flexibility 


• 2 years preferred of sales supervision and department site P&L


• 3 years of experience preferred in industrial safety products, PPE, and restoration and abatement equipment.


• Ability to travel 0% - 25% 

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