Supervisor, Intake

The intake department coordinates the activities of the Centre’s Intake & Support and Stabilization programs, and to provide both indirect and direct services. This includes assessment, group facilitation, case management, the coordination of activities in the department, participation in the planning, development and evaluation of the department the department also does administration related to treatment-matching including the review and interpretation of assessment information, and completion of documentation related to client admissions.

Position Purpose

The Supervisor, Intake provides access to a continuum of services at the Centre including engagement, assessment, stabilization, and treatment matching. The role offers direct support to women in each of these service areas, coordinates daily activities of the Intake Department.

Responsibilities

Service

• Conduct assessments and provide treatment matching.
• Provide referrals and linkages as appropriate, e.g. withdrawal management, medical attention etc.
• Liaise with referral agencies to facilitate admissions and maintain an effective admission process.
• Assist applicants with preparation for program through the provision of support, liaison with collateral supports, providing referrals, and ongoing assessments.
• Prepare letters and reports as necessary.
• Manage day-to-day operations of the program.
• Provide coordination and support across teams to enhance continuity and quality of care.
• Collaborate with Director to discuss job performance and establish professional goals.
• Oversee the maintenance of documentation, including discharge summaries and clinical notes.
• Engage in ongoing staff development and personal learning as agreed to in performance reviews.
• Develop and implement programming in collaboration with the Director and in line with the Agency strategic objectives.
• Collaborate to develop programming in line with evidence-informed and best practices.
• Implement and maintain professional practice standards and any relevant reporting and licencing.
• Oversee and complete statistics and reports on program activities and special projects where applicable.
• Recommend, participate in the development of and manage the implementation of policies and procedures within the department.
• §  Participate in the preparation of the annual Operating Plan and department budget submissions.
• Represent the Jean Tweed Centre in the community.
• Establish collaborative relationships with funders, community partners and stakeholders as appropriate to further the Centre’s mission.
• On-call requirements on a rotational basis.
• Monitor the safety, health and well-being of the clients under the program care.

Organizational

• Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centred and anti-oppressive practices.
• Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
• Adhere to the policies and procedures of The Jean Tweed Centre.
• Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Centre.
• Maintain a client service orientation including learning about/addressing client needs and concerns.
• Work collaboratively including respect others, sharing information, consulting and celebrating shared successes.
• Demonstrate accountability by holding self responsible and following through on commitments.
• Support inclusion and equity by respecting others, embracing diversity and addressing oppression.
• Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills.

• Bachelor’s Degree or Diploma in Social Work, Nursing (RPN) or relevant field, or an equivalent combination of education and experience. 
• Previous experience in case management and conducting comprehensive assessments.
• Minimum 2-4 years’ experience in related field.
• Approach to leadership consistent with organizational values.
• Knowledge and understanding of women’s issues, particularly as they relate to women with substance use, mental health and/or gambling concerns.
• Excellent decision-making, problem-solving and conflict/crisis management skills.
• Excellent interpersonal skills, with the ability to build positive and collaborative working relationships with individuals and teams.
• Strong computer skills including working knowledge of Microsoft Office Suite
• Excellent oral and written communication skills.
• Excellent individual and group supervisory skills.
• Administrative, project management and program development skills.
• Ability to facilitate groups and educational sessions.
• Familiarity with Ministry required admission tools.

• Life Insurance
• AD&D (Accidental Death & Dismemberment)
• Long-Term Disability (LTD)
• Extended Health Care
• Dental Coverage

• Employee Assistance Program (EAP)