Supervisor Lead

Supervisor Lead

The Supervisor lead provides day-to-day leadership, coaching and support to the Supervisor team to ensure safe, efficient and high-quality operations.

This role promotes consistency in processes, drives performance, fosters employee engagement and supports the achievement of organizational challenges, and works collaboratively across departments to improve workflows and strengthen team performance.

Hours

The Supervisor Lead is a permanent FT position, Monday to Friday 8:30-4:30pm During the school year hours are structured in a split shift for am/pm team availability. Typically: 6am to 10am and 1:00pm to 5:00pm (8-hour split shift)

Requirements

To be eligible for the Supervisor Lead position, candidates must be currently in a Supervisor role, in good standing, including strong attendance, job performance, safety record, and positive peer relationships.

Key Responsibilities

• Lead, coach, and mentor Supervisors to build leadership capability


• Act as the primary liaison supporting the supervisor team with questions, concerns, coaching conversations, and resolutions


• Monitor and audit team performance, identify trends, and implement improvement strategies


• Partner with managers and cross functional teams to address operational issues and achieve business objectives


• Maintain professional communication and build positive relationships with school staff, families/guardians, and internal departments


• Assist with performance management, employee development, and succession planning


• Build strong working relationships and team engagement through regular communication and participation in 4Seasons events (Timmy Tuesday, IKEA lunches, monthly celebrations, etc.)


• Attend all monthly Supervisor meetings, training sessions, and company development initiatives


• Respond to phone calls, emails, and GroupMe messages


• Support emergency evacuation drills and safety initiatives in partnership with the Safety Department


• Promote a culture of safety, accountability, professionalism, and compassionate service


• Lead by example through adaptability, initiative, professionalism, and strong customer service skills

Key Competencies

• Minimum of 2 years experience as Supervisor with 4Seasons


• Strong leadership and coaching skills


• Excellent communication and interpersonal abilities


• Problem-solving, critical thinking, and decision-making abilities


• Conflict resolution


• Demonstrated adaptability and ability to manage changing operational priorities in a fast-paced environment


• Professional phone, email, and written communication skills


• Collaboration and positive relationship building


• Ability to remain calm, professional, and solutions-focused during challenging situations


• Strong organizational and time management skills


• 4Seasons values-driven