Supervisor, Living Standards Response Team (2025-549-CC)

• Support with implementing the operational responsibilities of the supports and services and initiatives associated with the Living Standards Response Team
• Provide daily oversight of program staff and supports with training and orientation of staff; participates in regular supervisory sessions with staff
• Supervise the Living Standards Workers and Case Managers in the delivery of case management, extreme cleaning, organizing, decluttering, and pest control interventions.
• Empower staff to provide practical, hands-on service and tenant coaching, upholding harm reduction, trauma-informed, anti-oppressive, and anti-racist frameworks.
• Lead team meetings, coordinate schedules, and provide oversight for in-unit interventions, crisis responses, and safety reviews.
• Supports the Manager with the planning and implementation of staff development and organizational policies, procedures and protocols.
• Monitor and evaluate team performance; ensure consistent standards for documentation, reporting, and communication with management.
• Guide the development and review of tenant care and safety plans, responding to emergent issues and facilitating appropriate support and referrals.
• Supports the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders
• Foster collaboration with external partners, and service providers to optimize intervention outcomes and resource access.
• Represent the team in organizational and external meetings; deliver presentations, participate in best practice networks, and advocate for resident needs.
• Maintain program records, collect data, and prepare statistical and narrative reports on impact and service delivery.
• Address conflicts and crisis situations with tenants and staff, providing mentorship, de-escalation, and support.
• Ensure ongoing professional development for self and team members; organize training sessions and promote knowledge sharing.
• Participate in hiring, orientation, and performance review activities.
• Adapt team support to challenging, mobile environments where clients may display responsive or high-risk behaviors.
• Other duties as assigned by the Manager, Community Supports Outreach

• Post-secondary degree in Social Work, Psychology, or related field; with additional supervisory or leadership experience in housing, supportive or community mental health services.
• Minimum 3 years' experience: implementing programs, working with homeless/vulnerably housed individuals, supervising staff (preferably in a unionized environment), knowledge of tenancy legislation and property management.
• Advanced understanding of homelessness, poverty, mental health, substance use, and the ability to develop effective services for individuals/communities.
• Expertise in harm reduction, trauma-informed care, extreme cleaning, hoarding and pest management, crisis intervention, and tenant support.
• Comprehensive knowledge of pest control and hoarding supports, occupancy agreements, and program management.
• Demonstrated leadership, ability to create and sustain teamwork, and manage staff performance.
• Proven skills in strategic planning, community engagement, and service evaluation.

• Demonstrated ability to work effectively both independently and as part of a multidisciplinary team.
• Strong interpersonal skills with the ability to build rapport and maintain professional boundaries.
• Effective communication skills (oral and written) for engaging with tenants, staff, and external stakeholders.
• Competency in organizing, prioritizing tasks, and managing time efficiently in a dynamic environment.
• Expertise in crisis intervention and problem-solving skills; able to respond calmly under pressure.
• Commitment to client-centered, trauma-informed, harm reduction, anti-oppressive, and anti-racist frameworks.
• Ability to use computer applications (e.g., MS Word, Excel, Outlook) and learn relevant software for documentation and scheduling.
• Capacity to safely perform physical tasks including lifting (up to 40 lbs), cleaning, and navigating multi-site environments.
• Comfort working in challenging, unpredictable environments (such as those with behavioral challenges, strong odours, and substance use present).
• Commitment to ongoing learning and professional development as directed by the organization.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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