Number of Applicants
:000+
Forbes includes U of G Among Canada’s Best Employers
Professional and Managerial Group
Hiring #: 2024-0305
Please read the Application Instructions before applying
The Ontario Veterinary College Health Sciences Centre (HSC) provides a comprehensive and innovative clinical environment for experiential learning and discovery through the provision of excellence in patient care and client experience.
The Supervisor, Patient Care and Service Delivery is one of six positions who supervise a team of HSC Registered Veterinary Technicians, Hospital Assistants, SPD Technicians, client services staff, Animal Care Attendants and medical records staff. The Supervisor ensures clients have a positive experience while at the HSC from first contact with the HSC to discharge.
The services under their scope of supervision include patient care and client services for the Companion Animal Hospital, the Animal Cancer Centre, and the Large Animal Hospital.
In this operational role, the supervisor takes a strategic approach to resource utilization (people and equipment) in a complex, 24/7 patient services operation, ensuring a smooth, safe, efficient hospital, teaching and research environment while meeting fiscal targets.
Key areas of responsibility include:
Requirements of the position include:
2 years of post-secondary education plus five years of related experience, preferably working within a Veterinary environment, or an equivalent combination of education and experience. Preferred candidates will have experience working in a leadership role within a Veterinary Clinic setting or similar environment and/or may have a Veterinary Technician/Technology diploma. Candidates should demonstrate: strong relationship building skills; well-developed analytical and problem-solving skills; evidence of strong organizational skills; the ability to support effective service delivery to clients. Proficiency with Computer software including common office applications MS Excel, MS Word, and email are required. Experience with Hospital Information Systems (Stringsoft) and OSCAR (Workforce Software Time Entry and Scheduling software), an asset.
Given the 24/7 nature of our operation, the Supervisors, Patient Care and Service Delivery are required to work rotating shifts which could include but are not limited to weekdays, afternoons. Supervisors are also on call every weekend and after hours for staff to call regarding any issues/concerns that may arise during their shift on a rotational basis. This may also include areas which are not ordinarily under their direct reporting areas.
A Protective Rabies Titre is a requirement for this position.
Position Number 620-016
Classification P04*
Professional/Managerial Salary Bands
*Tentative evaluation; subject to committee review.
At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.
Posting Date: 2024 06 05
Closing Date: 2024 06 12
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