Supervisor - Patient Flow, Access and Operations

JOB SUMMARY:

Administrates/oversees the provision of clinical care and provides supervision, leadership and guidance to designated staff and team professionals to achieve excellence in client care. Oversees patient flow and access on a 24/7 basis to ensure timely and appropriate patient placement from one care level to another. Works in conjunction with the Manager to identify and alleviate barriers to effective patient flow and provision of care. Coordinates work activities to ensure an efficient and high standard of care and effective utilization of client care resources to meet operational needs.

Oversees and provides supervision to designated staff and team professionals including continuous communications, conflict resolution, performance recognition, coaching, performance management, safe work practices, workload and staffing issues. Conducts Attendance Wellness Promotion (AWP), Respectful Workplace, accommodation and other meetings in conjunction with an HR Advisor. Recruits, hires, selects, mentors and retains staff.

During evenings, nights, and weekends, deals with behavioural or clinical issues such as substance issues, clinical performance, sleeping more than 30 minutes on night shift, as they arise, by having a conversation with the employee to assess whether the employee is safe and competent to continue work or needs to be sent home during the shift. Follows up with Manager and HR Advisor promptly to review the next steps in the investigation process.

Practices within the standards of professional practice and code of ethics for registered nurses as outlined by the British Columbia College of Nurses and Midwives (BCCNM)

QUALIFICATIONS:

Education & Experience

Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM).

Baccalaureate in Nursing, supplemented with leadership and business management courses. Five (5) years’ recent clinical experience including one year of experience in bed utilization and/or two (2) years’ of progressive leadership experience in a supervisory and/or administrative capacity in an acute care setting or an equivalent combination of education, training and experience. Completion of post basic specialty nursing certificate/program may be required.

Knowledge, Skills & Abilities
Demonstrated critical ability to function as a strong team leader, motivator, coach/mentor and team member within a complex multidisciplinary setting.
Demonstrates a high level of clinical and performance management acumen.
Demonstrated ability to continuously communicate effectively and strategically with colleagues, physicians and health care staff, both one-on-one and in groups.
Demonstrated ability to provide clinical and administrative supervision and consultation.
Utilizes strong critical thinking and problem solving skills when making decisions, resolving issues/conflict.
Demonstrated listening and information seeking skills that promote open and direct communication and lead to a cooperative approach to problem solving.
Demonstrated ability to plan, set priorities, organize work and meet deadlines.
Comprehensive knowledge of various health care disciplines and their role within health care.
Demonstrated strong facilitation and team building skills and ability work both independently and collaboratively.
Demonstrated ability to model and foster a positive, collaborative and respectful team working environment.
Demonstrated strong ability to manage and deal effectively with, and guide others in, the resolution of conflict issues.
Demonstrated ability to adjust to new or unexpected events.
Demonstrated systems analysis capability.
Ability to maintain a high level of professional confidentiality.
Demonstrated knowledge of basic research principles and practices.
Demonstrated ability to operate related equipment.
Physical ability to perform the duties of the position.
Demonstrated skill in CPR techniques and Advanced Cardiac Life Support techniques.
Advanced computer literacy to operate a computerized client care information system, bed
management technology and word processing, spreadsheet, databases, Internet and e-mail software.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes.

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.

Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.

Nursing & LPN successful applicants will be notified by email.

We regret that only short listed candidates will be acknowledged.

This is an internal job posting for Vancouver Coastal Health employees only.