Supervisor, Shift Scheduling

Job Posting Title

Supervisor, Shift Scheduling

Job Category

FIR Service Delivery

Language Requirements

English / Anglais

English is required / L'anglais est requis

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2026-02-12

Job Grade

ATP-6

Pay Range

$78,942 - $98,677

Job Summary

We’re experts in navigating Canada’s skies. Helping pilots safely cross 18 million square kilometres of Canadian and North Atlantic airspace is what we do. Enroute or at airports, in clearances or on charts, through radio signals or expertise — we’re always there.

If you’re looking for a career in aviation and an opportunity to join a team that plays a pivotal role in the deployment of our operational staff, this might be the role for you. Under the direction of the Manager, ATS Scheduling Optimization, the Supervisor, Shift Scheduling is the focal point of shift scheduling delivery. The Supervisor, Shift Scheduling ensures accuracy and efficiency of work performed by Scheduling Specialists, and provides leadership in workflow management, problem resolution and training.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Supervise Scheduling Specialists by assigning duties, monitoring workflow, and ensuring that work is completed accurately and on time.

• Provide expert advice and guidance to Scheduling Specialists regarding complex scheduling issues by conducting research, consulting with management, and conducting follow-ups.

• Provide advice as the unit expert on Employee Scheduling System (ESS) and associated standards, processes and procedures.

• Assess Scheduling Specialists technical proficiency by applying the quality training program and recommend training where appropriate.

• Support, and maintain operational employee schedules on a daily and scheduled basis in a complex Scheduling environment.

• Provide internal management support by planning, revising, and organizing Shift Schedules to ensure compliance with provisions of collective agreements and other governing directives and regulations.

• Coordinating and conducting daily / monthly / yearly close functions in ESS.

• Provide training to new users of the automated scheduling tool to both local and remote employees and managers. 

Job Requirements

Education:

• Successful completion of secondary school or an approved equivalent

Experience:

• 5+ years of experience in shift scheduling.

• Experience using the Employee Scheduling Tool (ex: ESS).

• Experience working with various collective agreements.

Knowledge:

• Knowledge of automated scheduling tool (ESS).

• Knowledge of various collective agreements.

• Knowledge of Canada Labour Code guidelines and regulations.

• Knowledge of administrative policies and procedures relating to shift scheduling.

Abilities:

• Ability to provide training to new users of the Automated Scheduling Tool (ESS).

• Ability to multitask and work under pressure to meet deadlines.

• Ability to prioritize work tasks and adaptable to quickly changing requirements

• Ability to communicate effectively verbally and in writing.

• Ability to provide advice to management and represented employees.

Personal Suitability:

• Team leadership skills.

• Coaching and mentoring skills.

• Proven problem-solving skills with the ability to formulate creative ideas and solutions

• Good organization skills.

• Attention to detail.

• Negotiation skills.

• Demonstrates professionalism and tact within team and with all stakeholders

Working Conditions:

• This position will be responsible for supervising shift scheduling in the Edmonton and Vancouver Flight Information Regions and will be required to work hours consistent with this time zone.

• Shift work may be required; daytime, evenings, weekends and holidays.

Flexible work arrangements:

• This position is a hybrid position with a minimum – 3 day(s) per week on site.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

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