Supervisor, Stewardship Field Services (Golden Horseshoe)

Who We Are

Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers!  Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.  

The Role

We are currently searching for a Supervisor, Stewardship Field Services, reporting to the Director, Stewardship Strategy.  This vacancy is a full-time, permanent position.  This role supports The Beer Store’s (TBS) administration of Ontario’s Deposit Return System (DRS) for beverage containers. The Supervisor, Stewardship Field Services, plays a critical field‑based role ensuring the effective and compliant operation of the returns network across both TBS‑operated and third‑party sites, including LCOs and empty container dealers (ECDs). The position focuses on strengthening on‑the‑ground relationships, supporting site onboarding and training, monitoring operational and compliance standards, and resolving issues that impact the customer and partner experience. Working closely with internal teams and external stakeholders, the role contributes to the stability, accessibility, and continuous improvement of the returns network, while supporting stewardship priorities, regulatory requirements, and consumer awareness initiatives.

Location

This field-based role supports the Golden Horseshoe region, including Belleville, Prince Edward County, Simcoe, and Niagara. The role is ideally suited for candidates located within the territory to support frequent travel throughout the region. Up to 80% business travel is required; therefore, a valid driver's license and access to a reliable vehicle are required.

Our Corporate Office is currently located in Bolton, ON.  As part of our continued growth, we are relocating our Corporate Office to Milton, ON with a planned entry at the end of 2027. This is a field-based role, with visits to the office on an as-needed basis. Following the transition, any required office attendance will be at the Milton location.

What You'll Be Doing

• Build and maintain strong, on‑the‑ground relationships with TBS retail and redemption sites, third‑party return sites (LCOs, Empty Container Dealers (ECDs)), municipal/regional partners, and other DRS stakeholders


• Organize and facilitate ECD contract discussions, sign‑ups, and renewals, balancing varied interests to achieve fair, collaborative, and sustainable outcomes


• Perform onboarding and provide ongoing operational support and training for redemption and container return locations to ensure consistent execution of DRS requirements


• Promote, support, and monitor DRS operations across retail and ECD locations, ensuring appropriate coverage, collection practices, and service continuity


• Act as the primary TBS liaison for Alcohol & Gaming Commission of Ontario (AGCO)‑related compliance activities within regulated DRS services, including ad‑hoc site visits to monitor empties handling compliance


• Resolve third‑party return site disputes arising from customer complaints, logistics issues, or processor concerns, applying a solution‑focused approach


• Identify and investigate new partnerships, pilots, and innovative service delivery methods to strengthen and evolve the empty returns network


• Represent TBS at stewardship and community events, including charitable initiatives, bottle drives, trade shows, conferences, and industry roundtables


• Support stewardship policy and network expansion initiatives by contributing to operational guidebooks, coverage assessments, implementation planning, and partner communications


• Assist in monitoring accessibility, consumer return behavior trends, and return‑site performance, and respond to internal, consumer, and third‑party inquiries related to stewardship and sustainability


• Partner with the marketing team to support DRS messaging, communications, sponsorships, and consumer awareness initiatives, ensuring accuracy, consistency, and reputational integrity


• Community engagement including attending bottle drives, charitable events, community festivals, and other stakeholder engagement opportunities


• Manage unmanned bag drop terminal site relationships by supporting installations, promoting app adoption, conducting site inspections, documenting and escalating issues, and ensuring a positive site experience for property partners


• Perform other related duties and projects as assigned

Who You Are - Your Knowledge, Skills & Experience

Education

Experience

Skills

Compensation

Salary range? Yup, we’ve got one: $65,900–$82,400 CAD per year. But here’s the real deal - if you’re the perfect brew of experience, skills, and personality, we’re open to exploring beyond the range. Tell us what you’re working with, and let’s pour over it together.

What We Offer

Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business. 

We work to recognize you in meaningful ways including a competitive compensation, incentive pay, a flex health benefits program, employee & family assistance program, defined pension plan with company matching, recognition programs, tuition reimbursement program, hybrid work arrangement, generous paid time off and summer hours program, employee special offers, and a casual dress and work environment.

*Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company.