Supplier Readiness Professional (B2B Customer Support)

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

SUMMARY

The Supplier Readiness Professional will deliver high-quality, specialized support services to suppliers by resolving complex issues, managing proactive service workflows, assist with country specific safety manual reviews and ensuring compliance with internal standards and external requirements.

This role would require a hybrid schedule in our Calgary office (Tues-Thur in office, Mon/Fri work from home).   

This position will start on August 10, 2026, and requires 100% attendance for 8 weeks of training.

Pay rate: $20 CAD/hour

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce.


• Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness.


• Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues.


• Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements


• Support onboarding and training of new RTW reps, including mentoring and shadowing.


• Participate in special projects, including process improvement initiatives and pilot programs.


• Collaborate with third parties (e.g., insurance agents or audit professionals) to collect and verify supplier compliance data.


• Participate in proactive compliance-focused campaigns and new client onboarding initiatives.


• Track and meet performance metrics including CSAT scores, service levels, quality, and campaign-specific KPIs.


• Contribute to company initiatives by participating in projects and tasks that enhance customer service excellence.


• Reliable and predictive attendance.

IDEAL QUALIFICATIONS:

• 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.


• Demonstrated expertise in customer support and document review workflows.


• Completion of skill based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our onboarding and training programs.


• Strong communication skills and ability to manage multiple priorities independently.


• Experience mentoring or training peers is a plus.


• Reliable and predictive attendance.

#LI-HYBRID