Supplier Relationship Management Specialist

Intelcom | Dragonfly 

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear:  

A Strategic Role at the Heart of Logistics

Key Responsibilities

SRM Analysis, Performance & Governance

• Monitor and analyze supplier performance using KPIs, dashboards, and SRM tools.

• Participate in Procure-to-Pay (P2P / I-2-P) governance, ensuring compliance with procurement policies, controls, documentation, and data integrity.

• Contribute to supplier performance reviews (QBRs), including data consolidation, gap analysis, and corrective action planning.

• Ensure contract compliance, service level adherence, and performance commitments.

Process Optimization & Continuous Improvement

• Manage SRM activities including contract follow-ups, supplier performance, improvement plans, and third-party risk management.

• Identify inefficiencies in P2P/SRM processes and recommend improvements.

• Use AI and analytical tools to improve data quality, spend categorization, forecasting, and risk detection.

• Contribute to workflow automation, friction reduction, and cycle-time optimization.

• Support the harmonization of standards, policies, and best practices across the department and organization.

Operational Excellence & Cross-Functional Alignment

• Define and deploy standards, policies, processes, and methodological frameworks to ensure consistent procurement operations across the organization.

• Ensure strategic alignment between Source-to-Contract (S2C) and I-2-P processes, enabling seamless integration across Sourcing, Finance, Operations, and IT teams.

• Lead continuous improvement initiatives to increase productivity, reduce inefficiencies, and optimize organizational costs.

Risk Management & Business Continuity

• Monitor supplier risks (financial, operational, quality, compliance, ESG).

• Support the implementation of mitigation plans and proactive escalation of critical issues.

• Coordinate with internal stakeholders to ensure a consistent and effective third-party risk management approach.

Cross-Functional Collaboration & Operational Support

• Act as a point of contact for supplier performance and compliance inquiries.

• Collaborate closely with Sourcing, Operations, Finance, and Engineering teams to resolve issues, optimize processes, and enhance user experience.

• Support adoption and effective use of P2P/SRM solutions, including integrated suppliers, punch-outs, and automated processes.

Required Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Operations Management, or a related field (an asset).

• 2 to 5 years of experience in procurement, analytics, SRM, or a similar role.

• Knowledge of procurement technology environments (P2P, ERP, SRM).

• Strong analytical skills and comfort working with dashboards and performance indicators.

• Excellent communication, collaboration, and supplier relationship management skills.

• Solid understanding of procurement policies, governance, and supplier risk management practices.

• Strong interest in innovation, continuous improvement, and the use of AI as a performance lever.

Why Join Us? 

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits: 

• On-site gym with a personal trainer 

• Employer-provided lunch of your choice 

• Comprehensive group insurance 

• Group RRSP plan 

• Wellness days 

• Partial reimbursement for public transportation 

• Employee Assistance Program 

 …and much more. 

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility. 

We embrace diversity, ensure equity, and foster a true sense of belonging. 

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.