Support agent

Are you fanatical about transforming businesses through technology? Are you devoted to making every detail of the customer experience as perfect as humanly possible? Do you like to have fun and work with talented people while you’re at it? If this sounds like you, let’s get to know each other!

Job Summary:

Description de l’emploi

Orion Software Inc. (www.orion-soft.com) est un des leaders mondiaux dans les solutions de location d’équipement. Avec plus de 30 ans d’expérience à servir le marché des petites et moyennes entreprises. Orion Software offre des solutions complètes (du CRM au ERP) utilisées pour améliorer l’efficacité et la rentabilité de ses clients en utilisant les plus récentes technologies.


Orion Software Inc. (www.orion-soft.com) is a global leader in equipment rental solutions. With over 30 years of experience serving the small and medium-sized business market, Orion Software offers comprehensive solutions (from CRM to ERP) designed to improve the efficiency and profitability of its clients by leveraging the latest technologies.

Job Description:

Responsabilités:

Le (la) candidat(e) fera partie de l’équipe de service à la clientèle. Il aura la responsabilité de répondre aux demandes des clients au téléphone, par courriel ou par chat. Il aura accès à un système de base de connaissance et participera à des rencontres quotidiennes pour l'assister dans les résolutions de problèmes. Il s’assurera de rencontrer les normes de niveau de service pour la clientèle et de communiquera clairement avec les clients.

Exigences

• Essentiel - Excellence dans les relations avec les clients
• Essentiel: Excellent en français et en anglais
• Essentiel: Connaissance de SQL est un atout
• Important – Bonne connaissance des applications de gestion
• Important – Connaissances comptables est un atout
• Important – Connaissance de l'espagnol est un atout

Environnement de travail

Le poste est localisé à Montréal avec des heures de travail flexibles, principalement en télétravail avec une équipe dynamique.

Industrie

· Software Development

Type d’emploi

Temps plein

Job Description

Orion Software Inc. (www.orion-soft.com) is a global leader in equipment rental solutions. With over 30 years of experience serving the small and medium-sized business market, Orion Software offers comprehensive solutions (from CRM to ERP) designed to improve the efficiency and profitability of its clients by leveraging the latest technologies.

Responsibilities

The selected candidate will be part of the customer service team. Their responsibilities will include responding to customer inquiries via phone, email, or chat. They will have access to a knowledge base system and participate in daily meetings to assist in problem resolution. The candidate will ensure compliance with customer service level standards and communicate clearly with clients.

Requirements

• Essential: Excellence in customer relations
• Essential: Fluency in French and English
• Essential: Knowledge of SQL is an asset
• Important: Strong understanding of management applications
• Important: Accounting knowledge is an asset
• Important: Knowledge of Spanish is an asset

Work Environment

The position is based in Montreal, offering flexible working hours and primarily remote work, with a dynamic team.

Industry

Software development

Employment type

Full time

Start making a real difference for real businesses. InTempo is growing fast and we want your career to, too.

Worker Type:

Regular

Number of Openings Available:

1