Switchgear Applications Engineer

Switchgear Applications Engineer 

Location: Surrey, British Columbia, Canada

Reports To: Technical Program Manager

Position Summary 

As the Technical Program Application Engineer with the Commercial Enterprise team, you will report to the Technical Program Manager and work closely with both the commercial and engineering teams.

In this role, you will serve as the key technical review and product point person, ensuring the accuracy and completeness of clean orders.

Key Responsibilities 

• Review customer plans and specs for use in the RFQ and Order Entry stages, raising any discrepancies with customers through RFI process.


• Review and redline drawings, suggesting solutions or alternate designs where applicable, to ensure alignment with customer specifications and electrical regulatory body standards, for various regions.


• Respond to external RFIs in accordance with Service Level Agreements.


• Provide detailed scope of customer change requests, submit change notices and follow-up to completion and/or escalate if changes may impact beyond a specific deployment.


• Support post-delivery RFIs through customer/IEM Procore with timely responses and coordinate internal intercept plans where needed.


• Create customer specific content for technical manuals and documentation, provide revisions for new design iterations.


• Provide detailed responses to customers’ design engineering submittal feedback in accordance with Service Level Agreements.


• Proactively interact with clients, vendors and internal teams (sales, field service, commercial, project managers, internal engineering, etc.) to gather information, and resolve issues.


• Communicate effectively with internal partners and customers, industry contacts (where required), in a timely and professional manner. Ensure all affected departments are well informed and provided with timely updates to open projects/concerns.


• Provide regular progress reports on assignments, identifying areas of improvement and/or successes.


• Other duties as assigned.


• Occasional travel is required.

 Qualifications 

• Bachelor’s degree in electrical engineering.


• 5+ years experience with the application of electrical distribution products and systems.


• Knowledge and experience in evaluating complex single line diagrams (SLDs) and communication network diagrams, including media and protocols.


• Strong technical aptitude and analytical skills, with the ability to interpret technical product specifications and applications.


• Familiarity with ANSI, IEEE, UL, and CSA standards for low-voltage power distribution equipment.


• Proficient in both written and spoken English.


• Excellent communication and employee relations skills.


• Enthusiasm for learning and growth; proactively identifies opportunities and takes initiative to resolve issues.


• A problem-solving mindset and the ability to approach challenges constructively.


• Demonstrated ability to manage multiple concurrent deliverables and perform effectively in a dynamic, fast-paced environment.


• Proficiency with MS Office 365, Adobe/Bluebeam, AutoCAD, business intelligence software (e.g., Tableau, Power BI), and ERP systems (experience with Infor is considered an asset

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

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