System Support Technician I

Aviso Wealth:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We are looking for a System Support Technician to join our IT team.

Reporting to the Senior Manager, IT End User Services the System Support Technician is responsible for providing technical support to internal and external users by responding to requests for assistance, troubleshooting issues, and providing solutions.

Who you are:

• Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

What your day looks like:

• Responds in a timely manner to incoming support requests via phone, email and ServiceDesk, providing support to internal and external end users on a variety of technical issues
• Triages incoming support requests to ensure they are routed to the appropriate technical group
• Tracks and monitors technical issues, coordinates, and works with internal IT staff and external service providers to ensure resolution to agreed service levels
• Supports, monitors, tests, and troubleshoots software problems
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Software installations as approved
• Supports and maintains user accounts, including Active Directory and various other systems
• Assigns appropriate rights and access levels, and performs general network administrative tasks based on business requirements
• Supports phone and call center systems, including DID and extension assignments, phone set programming, and troubleshooting
• Supports mobile phone users, troubleshoots technical issues with mobile devices
• Adheres to opening and closing shift duty checklists

Your experience and skills:

• Completion of a post-secondary certificate or diploma in IT or equivalent experience
• Some technical support in an enterprise environment would be an asset. Experience with investment industry data systems such as Dataphile or Univeris would be an asset
• Thorough knowledge of current business hardware and software technologies
• Proficient in all Microsoft 365 products
• Skilled at troubleshooting in a Microsoft network environment
• Highly self-motivated and results oriented and able to work under pressure with tight schedules
• Outgoing and dynamic, with the ability to quickly establish rapport with others across all levels of the organization
• Excellent customer service skills and has a sense of pride in establishing and maintaining client relations and resolving crisis situations quickly
• Extremely detail oriented and accurate
• Fluent communication skills in English are required and bilingual skills in French are an asset

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Equal Employment Opportunity

Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with over $125 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $56,000 - $63,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.