Systems Administrator/Operations Support Specialist - Intermediate

Job ID: RQ11167 - Systems Administrator/Operations Support Specialist - Intermediate

Job Description:

Responsibilities:

• Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations. 
  

• Upkeep, configure, install and support the clients’ network and coordinate the various systems.
  

Desirable Skills:

• Experience with distributed and networked systems Awareness of emerging IT trends 
  

• Experience in one or more programming languages 
  

• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  

• Experience with middleware and gateways
  

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Must Haves:

• Identify and provide solutions to complex application development problems.
  

• Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary), NICE - workforce management applications (nice to have)
  

• Ability to acquire knowledge of program area, IT Systems and business environment.
  

• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
  

Nice to have:

• Knowledge or gain knowledge in the Public Sector / OPS IT Service Management framework.
  

• Open to learning new Contact center solutions applications.
  

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