Systems and Program Administrator, Organizational Development Services

Ready to start your next chapter with NAIT?

At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together.

Important Application Deadline Notice

Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above.

To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date.

Internal NAIT Employees

Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.

Job Description

The Systems & Program Administrator provides technical and administrative support to the Organizational Development (OD) team by serving as the primary administrator for the systems, platforms, and tools that enable OD programming and services. This role supports the smooth and efficient operations of all OD programs, events, and services by ensuring accurate system configuration, data management, and general administrative support.

This position works closely with the OD team, including the Program Coordinator, Learning and Development Specialists, Organizational Development Consultants, Educational Developers, and the OD Director. The role requires a high degree of technical aptitude and precision, as well as the ability to plan and prioritize competing tasks, take initiative on new challenges with energy and urgency, and continuously seek more effective and efficient ways to get work done.

Key Responsibilities

• Systems & Platform Administration - Serves as primary administrator for all OD platforms and tools (Workday Learning and Talent, Brightspace, Humantelligence, Headversity, Dynacor, Viva Amplify, Viva Glint, MS Office, Canva) by performing configuration, data entry, maintenance, and troubleshooting, and acting as primary contact with vendor support teams, to ensure platforms are functioning accurately in support of OD programming. This role, when required, will act as a point of contact for the broader NAIT community through case management, issue triage, and troubleshooting.

• OD Program Administration - Provides hands-on administrative support across all OD programs (Mentorship, 360 Leadership Feedback, Pulse Check, Training & Development) by managing system setup, collecting and cleaning data, coordinating logistics, scheduling sessions, booking rooms, and maintaining accurate records, so OD consultants can focus on program design and delivery. This position also collaborates with the Program Coordinator to manage the inbox, calendar, and logistical coordination for all OD events and services.

• Systems Knowledge Management & Training - Acts as the OD team's internal resource for all systems and tools by developing and maintaining user guides and process documentation, training staff on platform use, and tracking license and subscription renewals to support the OD Director in planning decisions. This role is responsible for the ongoing maintenance and quality of system's knowledge base, applying a user-centered approach to system configuration, updates and content design.

Skills & Abilities

• Excellent written and verbal communication and strong interpersonal skills

• Strong organizational and planning skills, including time management and prioritization

• Strong analytical and problem-solving skills

• Ability to build and maintain strong relationships with internal and external stakeholders

• Adaptability and flexibility are essential for navigating changing priorities and unforeseen circumstances

• Strong team player and collaborator

• Proficient knowledge with the Protection of Privacy Act (POPA) and Access to Information Act (ATIA) to understand how it applies to the information we collect, store, and use for our programs and services

Qualifications

• Diploma in Business Administration, Human Resources, Information Technology or a related field

• 2-5 years of related experience

• Experience working in an educational setting or with an academic institution is an asset

• Equivalent combination of education and experience will be considered.  

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Remuneration

Refer to salary range noted on this posting, plus a comprehensive benefits package.

NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at [email protected].

Please submit a resume and cover letter to be considered for this opportunity.