Systems Delivery Analyst

Company Overview

National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS’s well-established Canadian retail relationships, transportation partnerships, and infrastructure provide our internationally recognized clients with a significant advantage for reaching and serving consumers in Canada and beyond through wholesale, brick-and-mortar, and e-commerce channels.

Why work for NLS?

Our people are the driving force behind our culture, and we embrace our P.I.E.C.E values every day. At NLS, you can contribute new ideas and are empowered to do so. Joining Canada’s leading retail logistics provider can provide opportunities that you may have never considered. With our continued expansion into new markets and new supply chain capabilities, our future is one of growth and opportunity.

About the Role:

We are seeking a highly analytical and delivery‑focused professional to support the implementation, optimization, customer onboarding, and ongoing operation of the Emerging Brands platform. The Systems Delivery Analyst plays a critical role in ensuring the successful delivery of order management and fulfillment capabilities that align with client expectations and drive operational excellence.
This role is responsible for coordinating efforts across integration, operations, and engineering teams, while also engaging with prospective and existing customers and the platform vendor. The successful candidate will provide subject‑matter expertise, identify opportunities for continuous improvement, and support the resolution of complex system and operational challenges. This is an excellent opportunity for an individual with strong systems and operations experience who thrives in a fast‑paced, solution‑oriented environment.

Key Responsibilities:

• Serve as the internal subject‑matter expert for the OMS/WMS platform OSA Commerce, including system configuration and best practices.
• Lead and support the configuration and onboarding of new clients and vendors within the platform. 
• Collaborate with Operations and IT teams to translate business requirements into effective system configurations and solutions.
• Support issue investigation and resolution, coordinating closely with internal stakeholders and external vendors as required. 
• Train and support end-users on system workflows, platform changes, and system enhancements. 
• Develop and maintain clear, accurate documentation for system configurations, workflows, and knowledge‑base materials.
• Define and document integration requirements, data mappings, and interface specifications. 
• Support API testing, data validation, and troubleshooting throughout integration and deployment phases. 

Key Experience and Skills: 

• 2-3 years of experience in supporting fulfillment & transportation operations from a system perspective, either within Operations or IT environments.
• Strong functional knowledge of WMS, TMS and OMS functionality (direct experience with OSA Commerce is an asset but not required).
• Experience in leading cross functional teams via influence. 
• High level of service orientation and customer support ethic
• Excellent organizational skills and strong attention to detail
• Effective communication and interpersonal abilities
• Demonstrated ability to collaborate effectively within team environments and work independently when required.
• Strong analytical, problem‑solving, and troubleshooting capabilities.

National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities. NLS is committed to providing accommodation for people with disabilities. To request any accommodation you may require to participate in the recruitment process (including alternative formats of materials or accessible meeting rooms) contact Human Resources to discuss your needs.