Talent Acquisition Manager (BPO/ Contact Center) -New Brunswick

Talent Acquisition Manager (BPO/ Contact Center) - New Brunswick

IGT Solutions is looking for Talent Acquisition Manager (BPO/Contact Centre), this role will be responsible for Talent Attraction, providing end-to-end recruitment, sourcing, screening and on-boarding candidates. Manager - Talent Acquisition will also be responsible for stakeholder management & process improvement.

Key Responsibilities

• Responsible for Talent Attraction, providing end-to-end recruitment, sourcing, screening and on-boarding candidates & adhering compliance activities e.g. BGV completion, drug test etc.
• Meeting hiring targets, salary budgets, cost per hire and SLAs as per the defined plan
• Develops sourcing plans through low cost channels and executes sourcing activities
• Conducts interviews, coordinates with line interviewers & doing negotiation
• Prior experience in BPO/Contact Centre hiring is required
• Rolling our offers and contracts
• Identifies opportunities to improve processes and tools to meet recruitment targets
• Manage campaigns effectively and ensuring that the numbers of candidates being assessed reflects business requirements and that suitably qualified candidates are delivered on time.
• At least 10+ years of relevant recruitment/sourcing related experience.
• Previous experience in any ATS is preferred (Taleo, Success Factor etc.)

Personal Style Enablers:

• Strong communications skills
• Strong interpersonal skills to effectively build relationships and establish trust, respect, competence, and confidence among peers, associates and applicants
• Solutions-focused, able to sort through information and develop solutions quickly
• Comfortable with uncertainty, ambiguity and constant change, yet able to set priorities and execute on assignments
• Detail oriented with practical approach to problem solving
• Able to manage high volume workload and have a flexible approach

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.