Job Role: Team Lead, Global Mid-Market
Location: Toronto, Canada - Hybrid (3 days in office)
Who we are:
We believe everyone can be better with a coach... and we won’t stop until we get there.
Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.
The Role:
We’re looking for a dynamic leader to head EZRA’s North American Mid‑Market Accounts team. You’ll guide a team of Mid Market Account Managers to build strategic customer relationships, scale coaching across organisations, and unlock meaningful revenue growth.
Reporting to the Global VP, Mid‑Market, you’ll play a key role in shaping our sales strategy and elevating the Mid‑Market customer experience across the region.
What You’ll Do:
Drive Growth
- Lead, coach and develop a high‑performing team of Mid‑Market Account Managers.
- Set and execute growth strategies across a portfolio of global accounts.
- Oversee pipeline health, quotas, revenue activation plans and deal strategy.
- Build strong relationships with senior client stakeholders to identify new opportunities.
- Represent EZRA as a trusted partner within your portfolio.
- Collaborate closely with Marketing, Solutions and other key teams to grow strategic accounts.
Lead & Develop the Team
- Recruit, onboard and develop top‑tier talent.
- Foster a culture of collaboration, continuous learning and performance excellence.
- Ensure consistent execution of EZRA’s sales and customer lifecycle practices.
Measure & Improve Performance
- Work with RevOps and the Global VP to define and track key operational metrics.
- Drive regular performance reviews and share insights with the executive team.
- Improve team efficiency through better processes and smarter use of tools (e.g., Salesforce).
Enable Growth Across the Customer Journey
- Support your team across onboarding, training, renewals, professional services and expansion opportunities.
- Champion a retention‑first mindset that drives cross‑sell and upsell success.
Inspire Company‑Wide Growth
- Embed the Mid‑Market growth strategy across your portfolio.
- Partner with Product and Customer Experience to influence roadmaps and solutions.
- Align with global revenue leaders on goals, metrics and priorities.
About You
- 3+ years’ Mid‑Market sales or CSM experience, with a track record of growing customer relationships.
- 5+ years in business development or Customer Success.
- 2+ years leading teams, developing talent and managing performance.
- Strong background in HR consulting, leadership development or L&D.
- Proficient with sales systems (e.g., Salesforce).
- Exceptional communication, storytelling and stakeholder engagement skills.
- Strategic thinker with commercial acumen and a creative approach to growth.
- Fluent in English (additional languages a plus).
- Energised by spending time with clients and coaching your team to succeed.
Life at EZRA:
- Your Own World-class coach to help you grow personally and professionally
- Coaching for Friends and family because coaching is a gift worth passing on
- Charity Days to support the causes close to your heart - because doing good feels good
- Learning Budget to fuel your curiosity. If it helps you grow, we’re in
- Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset
- Regional benefits flex to fit your location and lifestyle
- A welcoming place to do your best work. Comfortable, collaborative and inclusive
#LI-Hybrid
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.
We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.
In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
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