Team Lead, I&T Service Delivery

Current ENMAX employees are encouraged to apply through their internal Workday access.

Posted: February 9, 2026

Closing Date: February 18, 2026

Position Type: Permanent

Union: Exempt - Management Professional (MP)
 

Why ENMAX?

We are driven by our purpose of lighting the way to a brighter energy future, a future that includes a workplace where you’ll experience belonging and unlock possibilities. We offer meaningful opportunities, strong collaboration and a career aligned to what matters to you. We’re proud of who we are and the work we do to support our communities and customers who depend on us, because at ENMAX, we’re lighting the way together. 

The Team Lead, IT Service Delivery provides leadership for IT service management and configuration management practices. This role ensures request, incident, problems, and configuration management processes operate reliably and accurately aligned with business objectives and enterprise governance to enable stable service delivery and trusted operational data.

Major Responsibilities:

• Lead and coach the service management team, fostering a culture of accountability, performance, and continuous improvement.

• Own ITSM processes (Incident, Problem, Change, Request, Knowledge) ensuring alignment with ITIL and enterprise standards.

• CMDB & Configuration Management: Accountable to ensure accuracy, governance, audits and continuous improvement of configuration data and relationships.

• Own service performance management through SLAs, KPIs and quality metrics to measure service performance, identify improvement opportunities and drive corrective actions.

• Ensure managed service providers are held accountable to contractual obligations, SLA’s and service commitments

• Chair Change Advisory Board (CAB) meetings ensuring proper risk assessment quality and integrity of CI and service data.

• Act as operational escalation support for major incidents, high-risk changes, and critical problems, ensuring timely resolution and root cause analysis.

• Drive process optimization and automation across ITSM and CMDB.

• Manage ITSM tool operations including configuration, reporting, trend analysis, and system integrations.

• Act as the primary liaison between IT operations and business units to ensure service expectations are met.

Education Required:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• ITIL Foundation (required); ITIL Intermediate or Expert (preferred).

• Additional certifications in ServiceNow or similar ITSM tools (preferred).

Qualifications & Experience:

• 7+ years in IT service management roles.

• 3 years in a leadership or senior operational role.

• Proven experience implementing and managing ITIL-based processes.

• Experience working with managed service providers and contractual SLAs.

• Strong experience with ITSM Platforms, reporting and workflow automation.

• Experience governing CMDB accuracy and audits.

• Strong operational risk and escalation management capability.

Competencies:

• Leadership & People Management: Ability to inspire, coach, and develop high-performing teams.

• Operational Excellence: Ability to run high quality service operations with consistency.

• Analytical Thinking: Use data, trends and metrics to drive decisions and improvements.

• Communication: Communicates clearly across technical, business and executive audiences.

• Customer Focus: Champions service quality and experience.

• Adaptability: Ability to manage multiple priorities in a dynamic environment.

ENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

Did we mention the ENMAX Advantage?

We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility, onsite massage, onsite child care centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

Location: This role will be part of our hybrid (home and office) workforce with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will have the option to work from home on Mondays and Fridays and will be in the office on Tuesdays, Wednesdays, and Thursdays.

Note: 

• If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.

• Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public.  Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.

• Must be legal to work in Canada and requires the successful completion of a criminal background check.  Two pieces of valid Government issued ID will be required and two professional references will be requested.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut’ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.

Please visit our careers page to learn more about other opportunities at ENMAX Corporation.

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