Team Lead, Professional Services

Job Overview & Purpose: 

The Team Lead role drives our customer implementations and adoption of Euna Grants, the leading enterprise grant management software platform. This highly visible role works directly with our public sector customers including large municipalities, tribal entities, counties, and state agencies. Subject matter expertise in management and administration of federally funded grant programs, as either a grantor or grant recipient, is a must. Additionally, experience leading, or as a team member of, an enterprise-level software implementation project, including design, change management, and adoption, is an ideal profile. 

The Team Lead manages a team of Implementation Managers and supports the training and development of our Implementation Team and its processes.  The Team Lead is responsible for a portfolio of customers and is responsible for the development of processes to ensure successful customer implementation and adoption.  Leveraging previous software implementation experience, this role engages with leadership and staff to develop and deploy process improvements.   

The Team Lead manages a team of Implementation Managers and provides direct support and guidance to its staff on all matters of customer configuration, implementation, and product adoption.  The Team Lead works cross-functionally within the organization to improve the customer experience by working with Product, Sales, and the Technology teams.  Reporting to the Senior Manager, Professional Services, this role works closely with the Customer Success, Customer Support, and Product Teams.  

Essential Job Duties: 

Support Customer Facing needs, such as: 

• Serves as the Subject Matter Expert for the customer during the implementation/ onboarding process and as the ultimate person responsible for the customer achieving project goals. 

• Builds relationships with all levels within the customer organization (executive sponsor to system user).  

• Has a solid understanding of the Grant Lifecycle, the steps that are , and the role that technology can play in that lifecycle. 

• Develops a thorough understanding of the Euna Grants Implementation Methodology and adapt it, as necessary, to the needs of the customer.  

• Leads an Implementation Team performs the majority of tasks held by other roles, while also appropriately assisting, delegating, and overseeing the accomplishment of tasks from the Project Manager, Technical Solutions Specialists, and other implementation personnel. 

• Has or can develop excellent understanding of Euna Grants’ functionality. 

• Understands Change Management and can articulate and execute against Change Management plans with Customers while driving full product adoption and facilitating long-term success 

• Leads customer status calls in order to articulate the project progress, key next steps, and known issues with plans to remediate them. 

• Leads product training sessions, either remotely or on-site. 

• Identifies project risks in a timely manner and appropriately escalate internally to manage successful outcomes. 

• Manages scope, cost, and timeline, and hold customer responsible accordingly. 

• Has the ability to travel, as appropriate, in order to build the necessary relationships and ensure a successful implementation. 

• Non-traditional hours may be needed, but not weekends. 

Support internal business process, such as: 

• Manages a team of Implementation Managers 

• Establishes processes to improve upon operational effectiveness of implementation, which may include assessing and managing specialized training/operational requirements for customers.   

• Identifies internal training needs and plays a key role in the onboarding of new hires.   

• Serves as Liaison to Euna Grants’ Development Teams regarding customer integrations 

• Partners with Product and Development teams on enhancing Euna Grants functionality.  


• Participates in cross-functional team activities that may include requirements gathering, business process modeling, Statement of Work development, and RFP support.  

Minimum Qualifications: 

• Experience managing and leading teams 

• Subject matter expertise in management and administration of federally funded grant programs, as either a grantor or grant recipient. 

• Experience interacting and working collaboratively in a virtual setting. 

• The ability to interact with business stakeholders, both internally and externally simultaneously, to bridge gaps and manage communications. 

• Proficiency at managing multiple priorities and deadlines simultaneously. 

• Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to customer executives. 

• Ability to self-manage and be an independent member within the larger project team. 

• Team oriented and comfortable with regular performance feedback. 

• Passionate about exceeding goals and delivering a result 

• Highly analytical, data-driven. 

• Competent in MS Office.  

• High degree of comfort with technology and CRM tools. 

• Ability to travel up to 25% 

Knowledge, Skills, Abilities Preferred: 

• CGMS certification or eligibility to achieve CGMS certification is strongly desired. 

• Experience leading, or as a team member of, an enterprise-level software implementation project, including design, change management, and adoption, is desired. 

• B.S. or B.A. degree or equivalent experience. 


• Experience with software integrations. 

Location

This position will be hybrid with 3 days/week in our Oakville, ON office.

Compensation Range: $85,000 - $105,000
We believe in openness, so we publish our range from the start. Where an offer lands depends on your background, strengths, and how you’ll contribute to the work ahead. 

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process. 

AI Mindset at Euna Solutions
We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

What It's Like to Work at Euna Solutions  

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.  

Here are some of the perks that Euna employees enjoy:  

💵 Competitive wages  
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.  

🧘‍♀️ Wellness days  
What’s better than a long weekend?  An extra-long weekend! Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.

🙌 Community Engagement Committee  
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.  

🕰 Flexible Work Days
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.  

💰 Benefits  
Ask us for a copy of our health and dental benefits!  

🎉 Culture committee  
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.  

About Euna Solutions   

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Page: https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.
  
For any inquiries or requests regarding accessibility at Euna Solutions, please email [email protected] or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.