Team Lead (Store Supervisor)

#EnterTheGame

What’s Activate? 

Activate is redefining how the world plays. We are a global tech company known for creating first of its kind full-scale interactive active gaming facility. We’re growing at a fast pace and leveling up the future of entertainment by fusing technology with physical activity to deliver an immersive, hands-on gaming experience. 

Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in. 

Read job details below and apply now to #EnterTheGame! 

The Team Lead at Activate is the on shift captain, working closely with the Store Leader to keep the store operations running smoothly. You’re the go to guide for both customers and staff, making sure every player has an amazing experience and team feels supported and ready to shine. 

You set the tone each shift, leading by example with a can-do attitude, boundless energy, and a keen eye for details that turn good moments into epic ones. When the action ramps up, you’re the calm, confident spark that keeps the team in sync, motivated, and winning together. 

This job posting is for an existing vacancy. This is a full-time, permanent position at our Calgary North store located at 2929 Sunridge Way NE, Unit 420.

The Duties and Responsibilities:  

Customer and Store Operations

• Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them 


• Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments 


• Resolve customer complaints and escalate to the Store Leader as required 


• Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience 


• Aware of all Activate Programs, ensure they are applied in compliance with company standards 

People Leadership 

• Train new employees, lead with knowledge, maintaining a key focus on customer success


• Coach and foster relationships with incoming potential customers, existing employees and management


• Oversee staff and delegate tasks; supporting them throughout the scheduled shift


• Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values 

Maintenance and Inventory 

• Understand and assess maintenance requirements related to inventory management and componentry


• Maintain the rooms by delegating cleaning, painting, and any required maintenance


• Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader


• Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities 

The Qualifications:  

• 1-2 years of previous experience in a similar role is preferred


• Must be able to work day/evening/weekend shifts


• Proficiency in MS Office and related software


• Strength in engaging customer relations


• Proficient in the use of hand and power tools


• Demonstrated collaborator and able to work with teams


• Ability to work various shifts starting as early as 8 am and ending at 1 am is required


• Previous experience overseeing a team of 10+ is an asset 

The Perks:  

• Competitive wage


• Benefits package


• Paid time off


• Casual dress


• Employee discount


• Fun and dynamic work environment


• On-site parking

Successful completion of a criminal record check is a condition of employment for this position.   

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [email protected] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.