Team Lead, Strategic Services

Job Title:  Team Lead, Strategic Services

Reports to:  Manager, Strategic Services

Job Category:  Professional/Technical

Location:  Headquarters

Position:  Full time - 1 year Limited Term Contract

Please ensure you submit both a resume and cover letter.

Job Description:  

As the Team Lead, Strategic Services, you provide leadership, coordination, and senior technical expertise in the management, integrity, and compliance of all police information systems used by the Tsuut’ina Nation Police Service (TNPS).

You oversee daily workflows, support administrative staff, perform high‑security database tasks, and ensure data quality meets provincial and national policing standards.

This position supports police operations and investigations through governance of PROS, CPIC, JOIN, CJIM, LIVESCAN, Axon/Evidence.com, eCollision, and other systems.

You act as the primary liaison with K‑Division RCMP and Alberta Court Services.

You also serve as Acting Manager, Strategic Services during absences, ensuring continuity of leadership and operations.

Core Organizational Competencies:

Cultural Competency

• We serve a unique community that we honour and respect.


• We will admit the truth to play our part in reconciling our history.

Adaptability and Flexibility

• We are energized and take it as a challenge to serve a dynamic community in ever-changing world.


• We respond to multiple demands by adapting to change with innovative and fresh ideas.

Community

• We not only work with each other but for each other, and for those in the community we serve.


• We understand that the community’s success, and the service’s success is our success.


• We work to make the community a safer place.

Empathy

• We are all different and we celebrate what makes each of us unique.


• We do not judge those who have been injured or deprived of their identity and know that historical wrongs cause pain in the present.


• Each of us in the service and every person we serve in the community has the right to be respected and honoured as individuals.

Confidentiality and Discretion

• You maintain strict confidentiality regarding sensitive information related to police operations, personnel matters, and community issues.


• You exercise sound judgement to protect the service and the community from potential risks tied to sensitive information.

Core Position Competencies:

Data Analysis and Interpretation

• You take pride in working with complex information and ensuring it tells the right story


• You don’t just enter or review data.  You understand its implications, spot inconsistencies and translate findings into clear actionable insights for the organization

Decision-Making

• You make decisions with confidence, grounding your choices in policy, ethics, and the bigger picture of community safety.


• You know when to move quickly and when to pause and think things through

Technical Mastery

• You are at your best when working with specialized police information systems.


• Tools like PROS, CPIC, JOIN, CJIM, LIVESCAN, and digital evidence platforms are second nature to you, and you use them to strengthen the accuracy, efficiency, and integrity of police operations.

Quality Assurance and Compliance

• You care about getting it right.


• You notice small errors before they become big problems and ensure our data meets every required standard, from UCR scoring to CPIC rules and everything in between.

Workflow Coordination

• You thrive in a fast‑paced environment where priorities shift, and no two days look the same.


• You help the team stay organized and on track, ensuring work moves smoothly, deadlines are met, and nothing falls through the cracks.

Mentorship and Coaching

• You enjoy helping others grow.


• You share your knowledge openly, support colleagues as they develop new skills, and set a professional tone that inspires others to follow.

Interagency Communication

• You build strong, respectful relationships with everyone you work with whether it be from RCMP, Court Services partners, or TNPS members.


• You know how to communicate clearly and professionally, even when navigating complex or sensitive issues.

Leadership

• You are ready to step up when needed.


• You bring stability, clarity, and continuity when filling in for the Manager, ensuring the team stays focused and supported.

Roles and Responsibilities:

• Provide day‑to‑day oversight and mentorship to Operational Support Clerks.


• Ensure accuracy, integrity, and compliance within all police information systems.


• Audit PROS files for UCR compliance and quality.


• Maintain and audit CPIC queues; complete validation, purge, and warrant audits.


• Perform LRA duties and administer Entrust tokens and secure credentials.


• Implement system upgrades and configurations on TNPS terminals.


• Liaise with K‑Division RCMP and Alberta Court Services regarding PROS/CPIC/JOIN issues.


• Prepare statistical reports and mandatory submissions.


• Support investigations and operational priorities with system expertise.


• Provide administrative support to Front Administration as needed.


• Act as Manager, Strategic Services during absences.


• Other duties as assigned.

Education and Experience:

• High School Diploma or equivalent.


• Completion of RCMP courses: CPIC Maintenance, PROS Records Management.


• Advanced knowledge of PROS, CPIC, JOIN, CJIM, Axon/Evidence.com, and LIVESCAN are required


• Experience supporting or mentoring administrative staff is an asset.

Additional Notes:

• An enhanced security clearance will be required for candidates selected for this position.


• Successful candidates will be required to sign an Oath of Confidentiality


• ***Please note*** Priority will be given to Community members of Tsuut’ina Nation who meet the qualifications and skills.