Team Lead: Youth Support Centre

What We Do 

YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides immediate and low-barrier 24/7 sleep support and individualized wrap-around supports for young people aged 15 -24. 

We work collaboratively within a network of care, focused on the prevention of youth homelessness by providing youth with the necessary supports to stabilize their housing, improve their wellbeing, build life skills, connect with community, and avoid re-entry into homelessness. 

We are committed to advancing equity, diversity, and inclusion, and to cultivating an environment where all individuals feel respected, valued, and supported. YESS is an equal opportunity employer and always strives to ensure all employment decisions are grounded in equity, fairness, and merit. 

What You Will Do 
 

The Team Lead will be qualified to lead the program team alongside program leadership. The Team Lead will support a team in providing the highest quality of care for youth who access YESS. The Team Lead will support youth through a trauma-informed lens and role model socially and professionally acceptable behaviors. Our 16 - bed shelter provides a safe, secure, and immediate place to stay for youth 15 - 21 years of age. 
 

The shelter provides beds for sleeping, basic needs like food, clothing, showers and laundry, school supplies, and packed lunches if youth are attending school or going to work. 

Location: 9310-82 Avenue, Edmonton AB 

Responsibilities include: 

• Supporting a diverse team in developing their skills and competencies and navigating youth with a trauma-informed lens 

• Work alongside Program leadership for program growth and development 

• Completing assessments and documentation with staff and client 

• Liaise with team and support in creating pathways for youth 

• Provide guidance, training and support on the floor for new staff, students, volunteers and YESS staff conducting shadow shifts 

• Manage crisis situations when client safety and security is threatened by demonstrating ability to prioritize, delegated and assume authority according to Organization standards. 

• Support team to provide client-centered services by developing strength-based, integrated, and comprehensive individualized plans and help clients formulate goals by addressing the strengths and needs of everyone 

• Maintain client records, including client assessments, treatment plans and progress notes 

• Review and maintain accurate and comprehensive written documentation regarding interactions with professionals, parents and youth in accordance with agency policy and standards 

• Conduct intake tours and explain program and expectation to volunteers, students, new staff and external supports coming into program. 

The ideal candidate will have:  

• Strong leadership and people management skills 

• Excellent interpersonal, written, and verbal communication skills 

• To be organized and highly detail-oriented 

• Proven ability to build good relationships 

• Ability to work with minimal supervision 

• Creative problem-solving skills 

• Ability to deal with ambiguity and be flexible 

• Proven skills to support through a trauma informed scope 

You will be qualified to provide a safe, clean, and secure environment for youth. You have a harm reduction mind set and can provide suicidal ideation intervention and safety planning. You also know how to build community support connections. 

What You Bring 

• Valid First Aid Certificate completed within the last twelve months.  

• Minimum of two to five years’ relevant training or background in the social sector.  

• Knowledge of the values, beliefs, and practices of Aboriginal and other cultural and diverse groups. 

• Suicide intervention, harm reduction, and crisis intervention training is considered an asset.  

• Clear police clearance (PIC) and a Child Intervention (CIRC) check, both obtained within the last six months 

• CYCAA Child and Youth Care certification will be considered an asset  

• Valid Alberta class 5 or higher driver’s license and clean driver’s abstract  

• $1 million PLPD Personal Liability Protection 

YESS is an equal opportunity employer, committed to an inclusive and safe work environment for people of all backgrounds.  

We thank all applicants for their interest, however only those shortlisted will be contacted.