Team Support- Shelter/Transitional Housing

Position Summary:

Wasauksing First Nation is accepting applications for Team Support. We are looking for compassionate, caring and self-driven individuals to join the shelter and transitional housing team. Under the direct supervision of the Shelter & Transitional Housing Manager, the Team Support – Safe Home and Transition Homes assists with administrative duties that require a high degree of self-motivation, independent work skills and organization. They work as a part of a multi-functional team where members are expected to possess knowledge, respect, and sensitivity to the Anishinaabe culture and those affected by domestic violence. The Team Support will also provide a warm welcome as the first point of contact for clients accessing services.

Job Duties & Responsibilities:

• Be a leader in maintaining a warm, welcoming, respectful, and non-judgmental environment, while ensuring the support and security of staff, volunteers and guests and preserving the dignity of all persons by communicating in a calm, welcoming, and professional manner.


• Maintain front desk coverage for the shelter, answering phone calls, doors, greeting visitors and residents, answering all general email inquiries and providing referrals to appropriate staff.


• The Shelter values and protects the confidentiality of client information. All staff are to ensure clients personal information is safeguarded appropriately.


• Maintain cleanliness of desk area, entrance, and common spaces.


• All staff are to monitor the cleanliness of the staff washroom and connect with the custodian as appropriate


• Support Manager in maintaining staff inventory and supplies, follow up with maintenance work orders and assist with all aspects of program operation.


• Respond to general inquiries, receive, forward and distribute telephone, facsimiles, email and messages appropriately.


• Prepare for staff meetings.


• Perform timely service in filing and supply organization


• Perform other duties as necessary.


• Adhere to all policies and procedures of Wasauksing First Nation and any other relevant policies and procedures from external agencies and partners


• Perform other duties within the scope of the position as assigned by the Manager or Supervisor


• Maintain accurate tracking and reporting of departmental data.


• Accomplish tasks as assigned, maintain records, and produce reports as required.


• Ability to use multiple technologies and software programs, including Google, email, spreadsheet, photocopier and general office equipment.


• Maintain Office Supplies and other products used in the building.


• Responsible for participating in Wasauksing First Nation Health and Safety programs and procedures.


• Maintains upkeep of Medicine table (for medicine pouch making/smudging), including informing the program coordinator of supply needs.


• Attend all staff meetings.


• Receive Donation/Mail/Parcel deliveries, document and file.


• Stay observant of the environment and provide calming intervention.


• Provide appropriate support to shelter guests while maintaining Shelter policies and Codes of Conduct.


• Share innovative program ideas to enhance support services.
  

Education & Experience:

• Minimum of 2 years of experience in a similar position is considered an asset.


• Experience working with Anishinaabe social services.


• Experience in residential settings is an asset.


• Previous experience working within a customer service environment is an asset.


• Experience working directly in front-line social service delivery is an asset.


• On-the-job training may be provided.

Other Requirements: 

• Willing to obtain: First aid & CPR; Non-violent crisis intervention; Trauma informed care


• Valid Driver's License and reliable personal vehicle


• Willing to work flexible hours as required, including evenings and weekends


• To protect children, youth and vulnerable persons, Wasauksing First Nation requires the individual to provide a vulnerable sector. Or criminal record check

Applications must be received no later than May 18, 2026 @ 4:00 pm