Technical Account Manager (Payment Solutions) [#4631]

Technical Account Manager (Payment Solutions) [#4631]

Job Title Technical Account Manager (Payment Solutions) [#4631]

Field IT

Job Description Alteo is looking for a Technical Account Manager (Payment Solutions) for a permanent position based in Montreal.

Your main role will be to oversee the processing, internal feedback and follow-up of customer requests, in compliance with contractual SLAs.

Responsibilities:

• Monitor the processing of requests and complaints in order to guarantee compliance with contractual commitments and SLAs.
  • Monitor the processing of customers' administrative and commercial requests
  • Ensure that malfunctions arising from customer calls are identified, formalized and dealt with
  • Ensure the follow-up of quality commitments with customers
• Ensure the management and development of customer relations in order to guarantee business development and continuity.
  • Identify customer needs and expectations
  • Ensure the development and proposal of new services to customers
  • Monitor the contractual execution of the service until the purchase order is obtained.
  • Ensure the proposal and implementation of the necessary actions to develop sales within its perimeter.
• Ensure reporting of service activities to the customer, with the aim of contributing to performance.
  • Gather the information required to draw up the performance indicators for the area concerned.
  • Ensure data formatting and analysis
  • Provide advice and recommendations in collaboration with management.
• Manage his/her team with the aim of improving collective performance
  • Provide guidance, support and assistance to team members
  • Ensure the development and ongoing assessment of team members' skills.

• DEC/BAC in IT or equivalent
• 8+ years' experience in a similar role
• Familiarity with the electronic payment industry (an asset)
• Knowledge of PowerCard products (an asset)
• Excellent oral and written communication skills
• Negotiation skills
• Customer account management techniques
• Sales techniquesWriting techniques
• Customer orientation
• Administrative management
• Compliance with commitments
• Taking initiative
• Problem anticipation
• Reporting & Monitoring
• Involvement in the Quality approach
• Relational skills
• Persuasion
• Initiative
• Flexibility