Technical Analyst

Apply By: Thursday, February 22, 2024 11:59 pm EST

Education Quality and Accountability Office

City:

Toronto

Language of Position(s):

Job Term:

1 Temporary -up to 12 months with possibility of extension

Job Code:

17156 - Systems Officer 3

$1,321.75 - $1,664.43 Per Week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

The Education Quality and Accountability Office (EQAO) is an arms-length government agency focused on modernizing Ontario's approach to large-scale assessment. This transformation is part of an exciting mandate to contribute to the continuous improvement of Ontario's publicly funded education system. The agency creates and delivers engaging and relevant assessments for students that lead to further insights into their learning.

The agency is dedicated to building a strong team to support the development and delivery of its assessment program. EQAO is seeking an experienced Technical Analyst to provide user support, systems analysis and design expertise in support of the design, development, implementation and maintenance of cost effective Information Technology (IT) and Business Solutions for EQAO and provide onsite and remote IT activities in support of the agency's business goals, objectives and mandate.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code . Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role you will:
- Provide accurate and timely client support with respect to EQAO computer systems and applications.
- Identify user requirements and recommend the development, enhancement, and/or acquisition of appropriate software and hardware solutions.
- Develop complete IT systems, operations, and user documentation.
-Perform regular maintenance operations and testing.

How do I qualify?

Technical Knowledge:

- Demonstrated knowledge of computer system technologies, operating systems, database structures, and network system technologies
Demonstrated knowledge of Windows operating system and related Microsoft technologies like O365, Azure based tools, services and technologies
Knowledge of Apple technologies such as MacOS and iOS
- Knowledge of standard/customized application software
- Demonstrated knowledge of methods and techniques for systems analysis, design, and development
Knowledge of programming concepts and languages
- Demonstrated knowledge of computer/network systems maintenance utilities and database/network backup, restore, and recovery procedures

Technical Skills:

You have:
- Experience designing system specifications to meet business requirements for marking center support
- Applicable experience conducting programming, coding, and testing for assigned systems development projects
- Experience supporting users in a service desk setup both in-person and remotely to resolve end-user issues
- Demonstrated experience providing accurate and timely client support for systems and applications
- Experience installing, supporting, and maintaining systems
- Demonstrated experience providing technical installation of microcomputer products in support of agency goals
- Experience in the development and maintenance of systems manuals/documentation
- Experience in asset management by creating and maintaining detailed and accurate asset inventories and creating related reports

Communication Skills:

You have:
- Strong oral communication skills for gathering information on technology needs and explaining system operations
- Effective written communication skills for preparing systems documentation and user manuals
- Interpersonal skills for supporting clients across the agency/OPS and working as a team member within the unit

Analytical and Problem-solving Skills:

You can:
- Analyze client programs and requirements to evaluate options for solutions (e.g., enhancing existing systems, developing new systems, purchasing off-the-shelf technology) and making recommendations.
- Identify, analyze, and resolve system operational issues by applying problem-solving skills.
- Identify user requirements and recommend suitable software and hardware solutions.

Additional Information:

Address:

• 1 English Temporary, duration up to 12 months, 2 Carlton St, Toronto, Toronto Region
• You must apply online by visiting www.ontario.ca/careers .You must enter the job id number in the Job ID search field to locate the job ad.
• Customize your cover letter and resume to the qualifications listed on the job ad.Using concrete examples, you must show how you demonstrated the requirements forthis job. We rely on the information you provide to us.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in therecruitment process, please ContactUs to provide your contact information. Recruitment services team willcontact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Thursday, February 22, 2024 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

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