Technical Assistant - Diagnostic Imaging

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Job Description:

Under the guidance and supervision of the Charge Technologist, Ultrasound, the Technical Assistant will perform a variety of routine functions in support of ultrasound examination activities to facilitate enhanced productivity of the unit. This is a physically demanding role with duties and responsibilities including, but are not limited to:

• Receiving patients from the main waiting room and in-patient holding area; verifying identification and escorting to the appropriate ultrasound examination room; escorting patients to other modalities for examinations.
• Instructing patients to change appropriately for their examination and ensure their valuables are secured
• Moving patients to/assist in the transfer of patients onto the scanning bed.
• Upon direction from the ultrasound technologist, assist patients in leaving the department
• Answering telephones and addressing enquiries appropriately, ie. Verifying/issuing patient preparations, checking on patient bookings, scheduling of IP requests, verifying orders and scheduling additional add-on examinations.
• Coordinating patient transportation to and from the department with the patient care units.
• Updating patient records in the Meditech computer system.
• Assisting with restocking linen and supplies in the ultrasound department and remove soiled linen to the soiled laundry cart.
• Preparing/setting-up supplies and instruments prior to examinations and clean-up following examinations; cleaning and returning of sterile trays to SPD or specified soiled utility holding location after use.
• Assisting in maintaining the ultrasound work area in an clean and orderly manner
• Co-ordination of the workload for the department including facilitating the booking of In- Patient requests and add-on examinations.
• Participate in continuous quality improvement activities
• Other duties as may be assigned

In this role you will engage in ethical conduct and strive to understand and appreciate the diversity of our patient population and workforce.

Required Qualifications:

• High School diploma (or equivalent)
• Current BCLS certificate
• Direct experience with patients and working with patient health records
• Knowledge of medical terminology
• Administrative experience including answering telephones and responding to enquiries
• Computer data entry and keyboarding skills
• Demonstrated superior interpersonal, communication and organizational capabilities
• Proven ability to work independently and make decisions with minimal supervision in a fast-paced environment
• Excellent work performance and attendance

Preferred Qualifications:

• Working knowledge of EPIC
• Ability to speak another language

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. 

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. 

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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