Technical Implementation Manager

Technical Implementation Manager 
Full-Time / Permanent 

ABOUT ODAIA
ODAIA noun
o·da·ia | 'oh-day-yeah
An Ancient Greek word referring to “tools of the trade.”
To learn more visit  odaia.ai.

ODAIA delivers AI-powered commercial intelligence for life sciences - unifying data, accelerating results, and helping commercial teams deepen engagement to enhance care for providers and patients. ODAIA's AI platform transforms complex data into predictive, personalized insights, enabling commercial leaders to understand their customers, anticipate prescribing behaviors, and make the informed, strategic decisions that bring therapies to patients faster.

OUR MISSION

Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI. 

WHAT’S ON OFFER
As Technical Implementation Manager  you will lead a team responsible for configuring, implementing, and optimizing our AI-driven platform for customers. You will oversee technical solution delivery, drive process improvements, and ensure seamless customer onboarding and integration. Reporting to the Director, Data Management  you will act as a key liaison between technical teams and customers, ensuring smooth deployments and high-quality data processing.

WHAT YOU WILL DO

• Lead and mentor a team of Technical Implementation Specialists, providing guidance and best practices for seamless customer deployments
• Oversee customer onboarding and technical implementations, ensuring a smooth transition and system integration
• Collaborate with clients and internal teams to define technical requirements and tailor solutions to their needs
• Design and optimize ETL workflows, leveraging automation and AI agents to ensure repeatable, high-quality, and cost-efficient recurring data deliveries
• Manage integration of customer data into ODAIA’s platform, ensuring accuracy and performance
• Oversee data ingestion and pipeline configuration to ensure optimal data readiness for ODAIA's commercial intelligence and AI models.
• Utilize modern data tools (e.g., PySpark, Snowflake) to explore, troubleshoot, and resolve issues with ETL and system configuration
• Ensure timely and high-quality data deliveries, maintaining data integrity and compliance with industry standards
• Analyze team performance data and team output KPIs to identify bottlenecks, improve implementation processes and increase automation 
• Drive cross-functional collaboration, ensuring alignment between customer success, engineering, and product teams

WHAT YOU BRING

• Leadership experience in managing technical teams, particularly in software implementation, customer onboarding, or data integration.
• Strong technical foundation: proficiency in Python, SQL, and cloud platforms (AWS preferred)
• Expertise in ETL and data integration with large data technologies such as PySpark and Snowflake
• Experience working with APIs and integration frameworks to connect platforms and automate data flows
• Familiarity with industry-specific tools such as Veeva Vault, Salesforce, and other CRM or data management platforms
• Exceptional problem-solving skills with a customer-centric mindset, ensuring a seamless experience for clients
• Excellent communication and stakeholder management skills, able to bridge the gap between technical and non-technical teams

WHAT WE OFFER

Values-Based Culture

• We Ignite Innovation, Own It, and Stand Together

AI-Native Environment

• At ODAIA, we don't just deliver AI - we live it. We use AI and agentic automation to 10x our efficiency and impact, encouraging constant curiosity in leveraging and integrating AI

Comprehensive Rewards

• Meaningful stock option grants, immediate medical/dental enrollment, and flexible time off

Remote-First Flexibility

• WFH flexibility with intentional, high-value in-person collaboration and socials

LOCATION & BUSINESS TRAVEL 

ODAIA is a remote first organization, with employees located across Canada and the U.S. Our primary office hub is located in central downtown Toronto and walking distance from Union Station. 

EMPLOYMENT VERIFICATION

Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks.

JOB PROCESS & INTERVIEW DISCLOSURE

ODAIA does not use artificial intelligence (AI) to review applications, filter or analyze resumes. 

Our recruitment team may use an AI-powered meeting assistant to record and transcribe interviews for note-taking purposes only. This tool helps our recruiters to be fully present during conversations with candidates who provide consent to this tool being used during an interview. This tool is used in compliance with privacy and employment laws across Canada and the U.S.

We respect the time candidates invest into participating in our recruitment process. ODAIA is committed to providing timely status updates on hiring decisions to all candidates following their final interview, in accordance with applicable employment laws. 

The anticipated base salary for this position ranges from $140,000.00 - $175,000.00
This range represents ODAIA's good-faith estimate based on current market data and internal equity. Final compensation is determined through a comprehensive review of the successful candidate’s unique skill set, specialized experience, certifications and other relevant considerations. As such, the final offer may vary based on these specific factors. Salary expectations will be discussed collaboratively early in the process to ensure alignment. This role is also eligible for health benefits, stock options, and flexible time off policies as mentioned above. 

Position Status: This is related to an existing position vacancy or departure. 

DIVERSITY, EQUITY & INCLUSION

ODAIA is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, respected and heard. We are committed to creating a diverse workplace, free from discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or any other characteristics protected by local laws, regulations or ordinances. 

ACCOMMODATIONS AND ACCESSIBILITY

Accommodations are available upon request. If you need assistance or accommodation due to a disability or special need at any stage of the recruitment process, please contact us at [email protected].