Technical Leader Lean, Continuous Improvement (CI) & IT Governance

You are a Lean and Continuous Improvement leader with a deep understanding of how work flows through modern IT organizations. You see beyond individual teams and tools, focusing instead on value streams, system-level bottlenecks, and sustainable improvement. You are comfortable with challenging legacy practices, coaching senior leaders, and introducing structured problem\u2011solving approaches\u2014while maintaining a pragmatic, business\u2011focused mindset. You balance governance and guardrails with speed, innovation, and autonomy. In This Role, You Will Lean \u0026 Continuous Improvement Lead value stream mapping and analysis across the IT delivery lifecycle, from ideation to production Identify and remove bottlenecks, delays, rework, and systemic inefficiencies impacting flow and business value Drive reduction of waste and technical debt, including redundant processes and manual handoffs Embed a sustainable Kaizen culture, ensuring retrospectives and post\u2011incident reviews result in tangible improvements Champion an automation\u2011first mindset to improve reliability, reduce risk, and free teams to focus on higher\u2011value work Act as a mentor and role model for Lean thinking, root cause analysis, and problem\u2011solving across IT 11-15 years of experience in IT delivery, operations, continuous improvement, or governance roles Strong experience applying Lean, CI, and systems thinking in knowledge\u2011work or technology environments Proven ability to work across large, complex enterprise IT organizations Experience influencing outcomes across teams and senior leaders without direct reporting lines Undergraduate degree in Information Technology, Engineering, Business, or a related field Additional training in Agile, DevOps, ITSM, or operational excellence frameworks Advanced problem\u2011solving and root cause analysis skills Strong understanding of flow efficiency, demand vs. capacity, and bottleneck management Ability to analyze and optimize end\u2011to\u2011end IT value streams Strong coaching, facilitation, and stakeholder engagement skills Comfortable challenging \u201chow we\u0027ve always done it\u201d thinking Clear communicator able to articulate CI insights, trade\u2011offs, and recommendations to senior leaders Cost\u2011aware mindset with experience building business cases and benefits evaluations Fluency in English; Portuguese, French, or Spanish is an asset Process Design \u0026 Optimization Design and simplify end\u2011to\u2011end IT processes across build, operate, and manage layers Establish and maintain governance guardrails that ensure compliance, auditability, and risk management Enable teams to remain compliant without slowing innovation or delivery Support consistent application of standards, practices, and controls across IT Contribute to cost awareness, benefits realization, and value\u2011based decision\u2011making Mandatory