Technical Operations Manager - Expanded Mining

Description:

1. Lead, demonstrate and champion a healthy and safe work environment and culture for all branch employees, contractors, and customers.



2. Ensure that all safety practices, policies, and compliance requirements are followed. Employees should hold and maintain the appropriate safety training required for their position. Monthly spot audits are conducted, and at a minimum, safety TRIF and LTI targets are met, while always striving for zero incidents.



3. Demonstrate clear and effective leadership to branch employees through role and responsibility guidance, performance management, coaching, mentoring, and supporting growth, development, and training opportunities.



4. Provide quality, timely feedback to individuals through formal and informal conversations to support the performance management process.



5. Share Employee Opinion Survey (EOS) results, solicit feedback, develop and post an action plan on the Action Planning website.



6. Manage day-to-day branch operations, assets, finances, including planning, managing, and reporting of branch financial results, assets, and facilities requirements. Delivery of business results by generating field service opportunities with customers and regional Finning sales representatives. Taking a direct sales leadership role when required.



7. Responsible for reviewing the monthly metrics related to People, Quality, Velocity, and Cost with branch employees.



8. Manage the successful execution of Finning’s Service Excellence Operational process and demonstrate customer service commitment within the branch.



9. Own successful execution of the customer contract (if applicable) and ensure timely resolution to customer issues and goodwill settlements.



10. Responsible for investigating service eforms related to variances, service warranty, and service re-do. Create an annual budget, forecast, and review applicable contract management emails if required.



11. Actively pursue monies from CAT recoveries and maximize recovery of components from CAT and OEM. Drive field service sales and execution.

Specific Skills:

• Exceptionally strong interpersonal skills



• Strong written and verbal communication and presentation skills



• Proven leadership, coaching, mentoring, people, and team development skills



• Strong analytical, problem-solving, and decision-making skills



• Proven Financial business acumen



• Proven relationship management skills with a strong customer focus



• Leadership for Safety Excellence Training



• Strategic business planning

Experience:

8-10 years of previous supervisory or leadership experience. Previous experience on the repair and execution side of business. Strong mechanical aptitude to expand technical expertise knowledge base and gain experience.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.