Technical Product Manager

Join the team that is building a trusted internet for Canadians! CIRA is best known for managing the system that keeps more than 3 million .CA domains running as smooth as maple syrup, but we do so much more to help Canadians thrive on the internet.    

By working with the CIRA registry team, you’ll play a part in advancing the Hello Registry Platform, which supports a wide range of domains globally. Help us drive innovation and maintain the high standards of stability and security that our platform is known for. Join us in advancing digital identity and technology in Canada and beyond.   

Who you are: 

You are a technically grounded Product Manager who thrives in complex platform environments. Diving deep into system workflows, APIs, domain lifecycle states, configuration models and operational edge cases is energizing. Technical detail is not avoided; it is actively sought out. 

You believe that clarity drives quality. You write thorough, structured documentation. You decompose complex initiatives into well-defined epics and actionable stories. Engineering teams appreciate your precision. 

Confidence in front of customers and partners comes naturally. Technical functionality can be clearly explained, challenging questions addressed and trust built through preparation and expertise. 

Registry or DNS experience is considered an asset, but more importantly, you bring strong intellectual curiosity and the confidence to quickly master complex systems. 

What you’ll do: 

• Partner closely with Product and Engineering leadership to shape roadmap initiatives to ensure the Hello Registry Platform continues to evolve with rigor and clarity 


• Translate business and customer needs into deeply detailed functional requirements 


• Break down complex features into clear, development-ready user stories 


• Define acceptance criteria, edge cases, and system impacts 


• Maintain high-quality, structured product documentation 


• Develop subject matter expertise in registry operations and lifecycle management 


• Review technical designs to ensure alignment with requirements 


• Ensure backlog readiness and clarity prior to sprint planning 


• Identify system dependencies and operational implications early 


• Support onboarding and launch activities for new TLDs 


• Act as a functional and configuration authority for customers 


• Lead structured demonstrations and product walkthroughs 


• Provide informed responses to technical and operational inquiries 


• Advocate for intuitive workflows and thoughtful UX 


• Identify friction in internal and external processes 


• Recommend platform enhancements grounded in real-world usage 

What you bring: 

• 7+ years of experience in product management, technical product ownership, or senior business analysis within complex software environments 


• Demonstrated experience writing detailed functional requirements for engineering teams 


• Strong understanding of APIs, integrations, data models, and system architecture concepts 


• Experience operating in Agile/Scrum environments 


• Ability to balance customer engagement with technical depth 


• Comfort operating as a subject matter expert in specialized systems 


• Experience in domain registry, DNS, EPP, or internet infrastructure is considered an asset 


• UX or workflow design experience is considered an asset 


• Experience working with global customers or distributed teams is considered an asset 

Who we are:  

At CIRA, we’re driven by a passion to make a positive impact on Canada’s digital future. We’re not just asking, ‘What more can we do?’—we’re actively exploring new frontiers to enhance and secure the internet for all Canadians. Our recognition as one of the National Capital Region’s Top Employers for nine years is a testament to our vibrant culture. We believe in fostering an environment where collaboration and candour are second nature and where diverse perspectives are integral to our success, because we know that great ideas come from everywhere. If you’re passionate about innovation and ready to make a difference in a dynamic field, join us and help shape the future of the internet!    

CIRA embraces a blend of remote and IRL in-office work to keep our team connected and engaged. Our Ottawa headquarters is a hub for regular events and social activities that bring our team together, encouraging a strong sense of community within our organization. No matter where you work from, you'll always feel part of our vibrant team and our shared mission.   

At CIRA, people remain at the centre of our recruitment process. While CIRA uses recruitment platforms that include artificial intelligence-enabled features, which may be used to support administrative processes or skills-based assessments, these features are intended to assist our recruitment activities and do not replace human judgment. All applicant screenings, interviews, evaluations and selection decisions are conducted by our staff. Artificial intelligence is not used to make autonomous or final hiring decisions.     

For any accommodations during the recruitment process, please contact us at [email protected].