Technical Service Representative

Core Competencies: 

• Professional, ethical and courteous in all dealings with companies, clients and co-workers. 

• A committed team player capable of multi-tasking and adaptable to change  

• Strong organization and time management skills with the ability to prioritize 

• Punctual with strong attention to detail 

• Has a thorough understanding of systems and processes of Miller Insurance  

• Ability to calculate premiums and percentages for client files 

• Promotes positive communication  

• Commitment to the mission, values and vision of Miller Insurance  

Core Duties: 

• Processes Personal Lines Renewals, Endorsements, Cancellations for the Personal and Commercial Departments 

• Ensures documentation received from our insurance partners is received and accurate 

• Bills policies automatically or manually and adds them to EPIC (BMS) 

• Ensures Download, ADI and EDOCS have been received on all download companies  

• Ensures EDOCS are named appropriately 

• Ensures that servicing and PR/BR are correct on the file. 

• Updates the Master Renewal list when a renewal has been received and reviewed.  

• Manually renews lines, or issues Service Summary lines for non-download companies 

• Ensures wherever possible documentation is emailed to insureds, and where there is no direct mail the client received documentation via email or mail 

• Confirms that policies have the required coverages in comparison to checklists and applications 

• Advises the broker on file of discrepancies and billing deviances 

• Ensures download, EDOCS and billing is received and named appropriately 

• Uses predefined templates (email and letter) are used appropriately for sending correspondence to insureds 

• Provides back up to reception when  

Location and Commitments: 

• Can be located at any Miller Insurance office 

• Full-Time (35 hours a week)  

• May be asked to attend functions and represent Miller Insurance Brokers at external events, meetings and other branches as part of the management team 

We are committed to providing accommodations and to achieving a barrier-free workplace for individuals with disabilities. Should you require an accommodation to participate in our recruitment process, we will support you by considering your individual accessibility needs and work together on a solution. 

Real People, Real Conversations, Real Hiring 

Currently hiring to fill a vacancy