Technical service representative

Technical service representative

Job - Permanent Full-time - Agent/Clerk - Customer service

Branch office: Brossard -Brossard Quebec J4Y 2P3

As soon as possibleSchedule: Monday to Friday (Day)

Salary: 40 001$ - 50 000$

Description:

Working at Sani Marc means:

• Taking responsibility and control of your files by doing whatever it takes and making sure it’s done right;
• Having a good attitude, embracing challenges and applying the necessary rigor to get it right;
• Taking charge by being personally and directly involved in one’s work;
• Embracing collaboration, being dedicated and passionate – a collaborator and partner who is solutions-oriented, and whom others can rely on.

Responsibilities:

Member ofthe service and equipment director's team, the technical service representativeperforms all of the following functions:

• Be responsible for entering service calls nationally;
• Perform the necessary diagnostics and/or evaluations related to parts and after-sales service communicated with technicians and representatives;
• Address issues raised by customers to determine the nature and cause of these problems;
• Advise suppliers, customers and company employees of policies relating to warranties and merchandise returns;
• Access a database of prices and customers to ensure the effectiveness of the service;
• Maintain a level of knowledge regarding the parts and functions of the equipment;
• Participate in training and launches of new equipment;

Requirements:

To perform well, you must:

• Bilinguism (French and English), oral and written;
• Aptitude for mechanics, electromechanics and electricity;
• Experience as a parts counter clerk or technical advisor (an asset);
• Good communication skills and telephone customer service skills;
• Good sense of organization, both in the working method and in the management of one's time;
• Respectful and customer-oriented;
• General knowledge of computers (Microsoft Office suite);

Advantages:

• Long Term Disability Insurance
• Dental insurance
• Medical and paramedical expenses insurance
• Life insurance
• Employee discount
• Social activities
• Gifts of recognition of seniority
• Employer's participatory RRSP
• Mobile holidays
• Possibility of advancement
• Dynamic team

Note:

Why work for Sani Marc?

• We are a growing company that focuses on well-being at work and the development of our resources;
  
• You will be eligible for the group insurance program and the retirement plan with employer contribution;
• We offer 13 paid vacation days (5 days more than labor standards) and floating days;
• We take the health of our employees to heart. We provide free fruit and coffee; we also reimburse up to 50% of registration fees for physical activities;
• And above all, you are joining a team of dynamic, honest, dedicated and pleasant people!