Technical Support Analyst (one-year contract)

ARC has had an exciting growth story driven by the contributions of our people, principled business strategy and high-performance culture. We are a Canadian energy company with a strong track record of operational, financial and ESG performance. Today, we are the largest pure-play Montney producer, and Canada’s third-largest natural gas producer and largest producer of condensate.

In alignment with our purpose, our strategy is to be the best-in-class responsible energy producer. Our approach centers on producing energy safely, efficiently and most sustainably. Producing low-cost, low-emissions energy strengthens our resilience in the evolving global energy system, and enables ARC to create value for our people, shareholders, stakeholders and communities. This is how we define responsible energy development.

We have a long-term view and are committed to best-in-class performance in every aspect of our business. Following our guiding principles has shaped the company we are today and will underpin our success in the future. Through innovation, teamwork and a commitment to operational excellence, our people drive our company’s success. From the office to the field, our team of talented professionals work hard each day to safely execute our business and create positive and lasting impacts for our stakeholders.

At ARC, we know a diverse workforce drives better decision-making and stronger performance. We are building a workplace that creates a sense of belonging, promotes diversity of thought, and represents the experience and backgrounds of the communities where we live and work. To learn more about our commitment to diversity, equity and inclusion, please go to our website Diversity, Equity and Inclusion - ARC Resources and ESG Reporting - ARC Resources.

We are currently seeking a Technical Support Analyst to join our Information Technology team for a 12-month term. Reporting to the Supervisor, Technology Support, the successful candidate will have strong analytical, interpersonal, and communication skills along with a passion for learning. This position is based in Calgary.

RESPONSIBILITIES:

• Provide timely response and resolution to service desk inquiries that may originate from service requests, incidents, voicemail, and in-person requests
• Diagnose, troubleshoot, and resolve issues ranging from desktop hardware to desktop applications by leveraging available resources including knowledge base, team members, research, etc.
• Log all service requests, incidents, and accompanying detail in ServiceNow, ARC's service management software
• Ensure problem resolution and knowledge base documentation is maintained
• Perform desktop operating system deployments using Microsoft SCCM and InTune
• Potential for travel to field locations

WHAT YOU WILL BRING TO ARC:

• Preference given to a candidate with an Information Technology related bachelor’s degree from a recognized post-secondary institution
• Experience supporting Microsoft Windows 11 and the Microsoft Office 365 Suite, particularly OneDrive for Business, Azure Multifactor Authentication, and Windows Hello for Business
• Experience supporting SAP applications including SAP Fiori, SAP Ariba (Sourcing and Contracts modules) and SuccessFactors
• Good understanding of security and authorization on Fiori would be a benefit
• Experience supporting and troubleshooting oil and gas industry applications including, but not limited to, GeoScout, ProdView, WellView, Qbyte FM, Qbyte Metrix, CS Explorer, and AFE Navigator
• Experience with ServiceNow, mobile devices, SharePoint online, and networking concepts
• Ability and desire to work in a fast-paced, team-orientated work environment.
• Ability and desire to multi-task and context switch to meet rapidly changing demands
• Ability to follow defined processes and procedures
• Strong communication, organization, customer service and problem-solving skills

REWARDING OPPORTUNITY:

• An opportunity to be part of delivering responsible energy by developing and growing your career with us
• Working collaboratively with, and learning from some of the most talented and experienced people in our industry
• A culture of caring and high performance
• Focus on health and well-being
• An environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, feel a sense of belonging, and can contribute fully to the organization’s success; and
• Meaningful work that makes a difference in the Canadian energy industry

We thank you for your interest in ARC Resources Ltd., however, only those candidates selected for an interview will be contacted.