Technical Support Engineer - Level 3

Technical Support Engineer - Level 3 (X86 Cloud)

Purpose of Role

Responsible for the implementation, administration, support, maintenance, troubleshooting, automation, optimisation, and continual improvement of enterprise x86 infrastructure, private cloud hosted services, and associated operational platforms within managed services and customer environments. Acts as a technical escalation point and provides technical support for assigned services and customer environments.

Core Responsibilities

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  Provide advanced operational support for infrastructure and private cloud services.

  
  


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  Troubleshoot, diagnose, and resolve complex incidents, problems, and service degradations.

  
  


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  Perform root cause analysis and implement corrective and preventative actions.

  
  


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  Support configuration, patching, upgrades, migrations, and decommissioning activities.

  
  


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  Maintain platform availability, security, resilience, performance, and capacity.

  
  


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  Act as a technical escalation point for support and operational teams.

  
  


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  Participate in major incidents, service transitions, onboarding activities, and technical projects.

  
  


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  Collaborate with networking, storage, backup, public cloud, security, and observability teams.

  
  


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  Develop and maintain technical documentation, standards, procedures, and knowledge articles.

  
  


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  Drive automation, standardisation, operational efficiency, and continual service improvement initiatives.

  
  

Technical Scope

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  Enterprise x86 server infrastructure

  
  


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  Windows Server platforms

  
  


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  Nutanix and Cohesity

  
  


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  VMware and virtualisation platforms

  
  


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  Active Directory and identity services

  
  


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  High Availability and Disaster Recovery solutions

  
  


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  Infrastructure automation and configuration management

  
  


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  Security, patching, and compliance controls

  
  


• Proxmox

Technical Skills and Experience

Essential

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  Strong experience supporting enterprise x86 infrastructure within managed services or enterprise environments.

  
  


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  Advanced Windows Server and VMware administration and troubleshooting skills.

  
  


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  Good understanding of cloud infrastructure, networking, storage, backup, identity, and security technologies.

  
  


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  Experience with PowerShell, scripting, automation, and operational tooling.

  
  


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  Knowledge of High Availability, Disaster Recovery, and business continuity practices.

  
  


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  Experience operating within ITIL aligned Incident, Problem, Change, Request, and Major Incident Management processes.

  
  

Desirable

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  Automation and scripting experience

  
  


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  Knowledge of scalable and highly available architectures

  
  


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  Experience with monitoring, observability, and event management platforms.

  
  

Bonus Points:

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  Vendor certifications a plus for specific platform support needs.

  
  

Education:

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  Bachelor's degree or equivalent experience preferred.

  
  

Travel:

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  10%

  
  

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Park Place Technologies is an Equal Opportunity Employer D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to [email protected]. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.