Technical Support Specialist II

Location

For this position, we are looking for candidates located in the United States or Canada.

What You'll Do

As a Technical Support Specialist II, you will be responsible for troubleshooting and resolving technical issues for our customers. This role is ideal for a front-end web developer with an eye for working on challenging customer problems and a passion to make customers successful.

• Diagnose and solve technical issues.


• Collaborate with the Engineering teams to report software bugs and suggest improvements based on customer feedback.


• Create and maintain detailed documentation of common issues and solutions to enhance our knowledge base.


• Collaborate with the product development team to relay customer feedback and suggest improvements for product enhancements.

What You'll Bring

• At least 2 years of professional experience in technical support roles where you diagnosed and solved technical issues related to CSS, JS and HTML.


• Experience with Liquid template language and ecommerce platforms such as Shopify and BigCommerce.


• Experience with ticketing and customer support tools, preferably JIRA and Intercom.


• Experience documenting technical processes and solutions, with the ability to explain technical concepts to non-technical users.

Job post qualifying questions:

• Do you have at least 2 years of experience in a technical support role?


• Do you have experience working with ecommerce platforms such as Shopify and BigCommerce?


• Are you experienced in web development technologies including CSS, JS, HTML and Liquid template language?

US Pay Range: $67,175 - $90,875

Canada Pay Range: C$61,900 - C$72,825