Technical Support Specialist - Tier 1

Are you passionate about technology, self-motivated and energetic? Do you like to provide top-notch customer service? If the answer is YES, we have a job for you!

We are a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our Technical Support Team.

Responsibilities:

• Provide telephone and on-line technical support to existing customers in Canada and USA, including diagnosing and trouble-shooting GPS Tracking hardware and software issues
  


• Identify and resolve customer technical problems
  


• Document all outbound and inbound activity via the Support Ticketing system
  


• Escalate more complex technical issues to Tier 2
  


• Build lasting relationships with customers
  


• Communicate in a customer-focused, polite and friendly manner
  

Education:

• Post-Secondary certificate, diploma in IT, Electronics or Engineering
  


• Knowledge of Spanish is an asset
  

Requirements

• Excellent spoken English
  


• Excellent written English communication skills are imperative
  


• 2-5 years of experience in Helpdesk work or Technical Support in a Call Center servicing USA or Canada
  


• Professional phone manner, including patience, empathy and a knack for understanding customer needs
  


• Strong organizational, and time management skills and attention to detail
  


• Basic electronics knowledge
  


• Knowledge of GPS Tracking, and cellular and satellite networks is an asset
  


• The ability to diagnose and troubleshoot software and hardware issues
  

Benefits

Benefits:

• Dental care
  


• Extended health care
  


• Life insurance
  


• On-site parking
  


• Paid time off
  


• Vision care
  

Schedule:

• Monday to Friday
  

Terms of Employment:

• Full time
  


• $22 CAD per hour
  


• Visa sponsorship for the right candidate after the probationary period ends
  

We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.

Job Type: Full-time