Technical Support VOIP & Network

Job Title: Technical Support – VOIP & Network

Our team values collaboration, innovation, and professional growth, providing a supportive environment where your expertise will make a real impact.

Key Responsibilities:

• Provide technical support for VOIP and SIP systems, including installation, configuration, and troubleshooting.
  

• Monitor and maintain network infrastructure to ensure optimal performance, reliability, and security.
  

• Diagnose and resolve hardware, software, and network issues for internal teams promptly and professionally.
  

• Collaborate with cross -functional teams to implement IT solutions, system improvements, and upgrades.
  

• Document technical issues, resolutions, and maintain clear SOPs for internal use.
  

• Assist with testing, deploying, and upgrading new technologies as needed.
  

• Support end -users with IT requests while delivering exceptional internal customer service.
  

Qualifications:

• Proven experience with VOIP systems and SIP protocols.
  

• Strong knowledge of networking concepts, including routing, switching, firewalls, and network troubleshooting.
  

• Excellent analytical and problem -solving skills for hardware, software, and network issues.
  

• Familiarity with IT support tools, ticketing systems, and technical documentation practices.
  

• Strong communication and interpersonal skills, with the ability to work effectively in a collaborative environment.
  

• Relevant certifications such as CCNA, CompTIA Network+, VOIP certifications are an asset.
  

What We Offer:

• Competitive salary and comprehensive benefits package including health, dental, and vision coverage.
  

• Paid time off and holidays.
  

• Opportunity to work in a collaborative, fast -paced, and innovative environment.
  

• Access to professional development, training, and certification opportunities.
  

• Exposure to cutting -edge technology projects and hands -on experience with VOIP, SIP, and network systems.
  

• Supportive company culture with mentorship and growth opportunities.
  

Interview Process:
Our interview process is designed to evaluate both your technical expertise and fit within our team:

1. First Round: Quick introductory virtual meeting to discuss your background and experience.
   

2. Second Round: Technical assessment to evaluate your practical knowledge and problem -solving skills.
   

3. Final Round: In -depth in person interview with the Technical/IT Manager and CEO, including discussion of real -world scenarios and responsibilities.
   

Candidates selected for each stage will be contacted directly with instructions and scheduling.

Requirements

• Proven experience with VOIP systems and SIP protocols.
  

• Strong knowledge of networking concepts, including routing, switching, firewalls, and troubleshooting.
  

• Experience diagnosing and resolving hardware, software, and network issues.
  

• Familiarity with IT support tools, ticketing systems, and technical documentation.
  

• Excellent analytical, problem -solving, and communication skills.
  

• Ability to work effectively in a collaborative, team -oriented environment.
  

• Relevant certifications are an asset: CCNA, CompTIA Network+, VOIP certifications, WireShark 
  

Benefits

• Comprehensive health, dental, and vision coverage after 3 months
  

• Paid time off and holidays
  

• Opportunity to work in a collaborative, fast -paced, and innovative environment
  

• Access to professional development, training, and certification opportunities
  

• Exposure to cutting -edge technology projects and hands -on experience with VOIP, SIP, and network systems
  

• Supportive company culture with mentorship and growth opportunities