Technical Writer II

Technical Writer II

Location: Burlington, Ontario (Hybrid)

 Position Summary:

 We are looking for a Technical Writer II to take on the responsibility of documenting cloud-based services infrastructure and tooling. This role encompasses developing, maintaining, and coordinating documentation, reports, and communiques for a cloud-based software application. Additionally, the position may require occasional after-hours work to promptly address urgent issues and uphold uninterrupted business operations for our users.

Responsibilities:  

• Write, maintain, coordinate, and produce all end-to-end technical software documentation for ProjectWise, including but not limited to reports, readme and What’s New publications, API documentation, user manuals, implementation and setup guides, for both print and online formats


• Interview ProjectWise subject matter experts for the purposes of gathering and dissecting relevant information for documentation


• Use structured DITA authoring tools to create and maintain product documentation


• Make use of shared content whenever possible


• Adhere to Bentley best practices and style guides


• Use Git repositories to store, upload, and download publications


• Publish via Azure DevOps pipelines and Git


• Provide regular updates to management


• Participate in regular progress meetings using Microsoft Teams


• Respond to inquiries from all levels of the organization pertaining to documentation


• Create and post blog and wiki announcements as needed


• Assist and mentor junior Technical Writers as needed

Qualifications: 

• Undergraduate degree in Electronics, Telecommunication, Applied Technology or relevant field


• Certificate in Technical Writing preferred


• 4-7 years of experience as Technical Writer in software development and civil engineering applications, preferably in an enterprise system environment


• Experience writing for on-premises and cloud based enterprise system software


• Experience with DITA XML and structured authoring in an enterprise environment


• Experience with Oxygen XML Author, Microsoft Office


• Experience with Agile development cycles


• Familiarity with cloud infrastructure, Windows servers, SQL databases, and networking.


• Proven experience working effectively independently as well as a member of a global team


• Ability to take a technical concept and transform it into concise, accurate, unambiguous content relevant to the intended audience


• Ability to meet strict deadlines


• High attention to detail and strive for excellence, willingness to learn, and a team-focused can-do attitude


• Fluent in English

It would be awesome if you have:  

• Experience writing technical publications for infrastructure and engineering industries


• Experience with publication localization


• Experience with Snagit, Microsoft Visio, and ServiceNow

What We Offer:

• A great Team and culture – please see our colleague video. 


• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. 


• An attractive salary and benefits package. 


• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. 


• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. 

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.