Technician, IT support

Why did the PowerPoint cross the road? To get to the other slide.

Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise.

At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. Our IT team is a key element of everything we do. From the store and end-user computing, to strategy and planning, and let’s not forget project management, delivery, infrastructure, and operations, they have an impressive array of expertise. 

Join a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.

If the hat fits, we’d be proud to have you wear it! Send us your resume and join a people-centric company with a reputation of excellence.

You will be responsible for responding to requests or inquiries made with the IT support group. You will respond to assigned tickets, calls as well as internal customers who come in for various IT requests.

Main responsibilities:

• Resolve the majority of requests from level 1 and all complex requests 
• Document procedures related to office technical support 
• Updating of procedures 
• Develop procedures for new technologies or new services 
• Answer questions from Level 1 technicians 
• Train level 1 technicians on procedures or technologies 
• Video conferencing support 
• Support all video conferencing sites in Canada 
• Ensure a presence in the meeting rooms during specific events

To join our team, you need:

• Experience in office IT support
• Knowledge of ServiceNow and remote customer service tools for support
• Excellent communication in both English and French, both orally and in writing. In your role, you will have to work with internal clients across Canada on an ongoing basis.

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.