Technology Manager Digital Products

Description

Responsibilities

Strategy & roadmap 

• Define and lead the multi-year strategy and roadmap for the recipient and shipper digital portfolio, aligned to corporate priorities and customer needs. 


• Use market analysis, competitive intelligence, and customer research to identify where Purolator should invest, defer, or sunset. 


• Prioritize ruthlessly — make trade-offs explicit, defend them with evidence, and revisit them as conditions change. 

Product discovery & delivery 

• Own the end-to-end product lifecycle from problem definition through launch and post-launch optimization. 


• Develop business cases — including financial modelling, ROI, and sensitivity analysis — to support investment decisions. 


• Partner closely with Engineering and Architecture to translate product vision into scalable, secure, accessible solutions. 


• Ensure solutions meet enterprise design, accessibility (AODA), and security standards. 

Customer experience & insights 

• Champion a customer-first approach grounded in qualitative research, behavioural data, and operational signals. 


• Continuously identify friction points and unmet needs across the recipient and shipper journeys; benchmark against industry standards. 


• Build closed-loop feedback mechanisms so insight flows back into the roadmap quickly. 

Performance & analytics 

• Define and monitor a clear KPI scorecard covering adoption, engagement, customer satisfaction, and commercial impact. 


• Use data to inform roadmap decisions, prioritise investment, and surface trends, anomalies, and leading indicators. 


• Drive a culture of experimentation, A/B testing, and continuous improvement. 

Commercial & operational value 

• Partner with Commercial and Operations stakeholders to ensure digital products support revenue growth, retention, and operational efficiency. 


• Identify opportunities to streamline customer journeys, reduce friction, and lower cost-to-serve through better self-serve and automation. 


• Translate product investments into measurable business outcomes. 

Change management & adoption 

• Lead structured change management for product launches and major enhancements. 


• Drive internal readiness through targeted communications, training, and enablement with Sales, CX, and Ops. 


• Define and execute adoption strategies that sustain usage and value beyond launch. 

Leadership & team development 

• Lead, coach, and develop a high-performing team of three Product Managers. 


• Foster a culture of accountability, customer focus, and constructive challenge. 


• Embed modern product management practices — including responsible use of AI tooling — into how the team works. 

Qualifications and Experience

• 8+ years of experience in digital product management, strategy, or technology leadership.  


• Experience leading and developing high‑performing teams 


• Strong command of product management fundamentals — discovery, prioritization, agile delivery, and data-driven decision-making. 


• Strong stakeholder management and executive communication skills; able to translate complex insights into clear narratives and decisions. 


• Comfort working in a matrixed enterprise environment across Product, Engineering, Operations, Commercial, and CX. 

Bonus Points 

• Previous experience directly owning customer-facing products at scale. 


• Experience in logistics, courier, supply chain, eCommerce, marketplaces, or other transactional B2B/B2C digital products. 


• Practical experience using AI-enabled tools to accelerate research, discovery, or delivery — applied with appropriate governance.