Telephone Concierge - North Central Location

Job Summary

We are looking for a Telephone Concierge/Dental Receptionist to work in progressive, state of the art specialist offices, with great pay and benefits (please read below). This position will be Full-Time at our North Central Location. The successful applicant must be self-motivated, organized, detail oriented, caring and a compassionate individual to connect with parents and patients. It is also important that this person possesses a positive attitude with professional commitment and is friendly and out-going in a team-oriented environment.

 Responsibilities and Duties

• Answering incoming calls


• Directing calls through switchboard as needed


• Receive and deliver patient messages 


• Log calls and requests
  


• Monitor telephone operating systems


• Booking patients
  


• Provide excellent customer service to patients over the phone

 Qualifications and Skills:

• Call centre experience


• Experience with Reception/Administrative work, preferably in dental
  


• Must be computer proficient and learn new software easily (software's used in our office are Curve and Ortho2 Edge)


• Excellent communication skills


• Ability to work in a fast paced environment


• Availability to work during applicable business hours


• Ability to work well with children of all ages


• English proficient in speaking and writing


• Excellent customer care skills in person and on the phone


• Must be willing to travel between multiple offices within the city (during training period)

This position offers:

• Professional clinical teams


• Full–time hours 


• Pay based on experience

 Benefits:

• Vacation pay


• Free uniforms


• Benefit package
  


• Bonus pay

 Job Type: Full-time