Tenant Relations Analyst

Job Status: Permanent Full-Time

Union: Non-Union

Number of Positions: 1

Hours of Work: 35

Location: Health & Human Services Building

Reason for Vacancy: Replacement

Closing Date: February 26, 2026, 11:59pm EST. Applications received after this deadline will not be accepted.

The Municipality of Chatham-Kent has an opening for a permanent full-time Tenant Relations Analyst in the Housing Services division.

Job description

The Tenant Relations Analyst assists the Program Manager, Tenant Relations, in the areas of tenant arrears management and vacancy management, including housing offers and internal transfer administration.

Essential responsibilities

• Demonstrate Chatham-Kent’s core values and competencies


• Administer and process the Chatham-Kent Housing Rent Arrears Policy and procedures, including producing arrears reports, negotiating re-payment plans, making submissions to the credit bureau


• Assist the Program Manager, Tenant Relations, in the area of vacancy management in accordance with the Chatham-Kent Housing policies & procedures for filling rental units


• Offer vacant rental units based on legislative and policy guidelines, process acceptance of units, compile income and asset verification, confirm move-in dates, schedule lease appointments, calculate initial and prorated rent amounts


• Negotiate and prepare repayment agreements and monitor for compliance


• Research, interpret, and apply legislation, policies and procedures relevant to the administration of housing programs


• Review internal transfer applications and determine eligibility; process applications in accordance with the Chatham-Kent Housing Internal Transfer Policy and procedures, including but not limited to issuing Notices of Decision, maintaining the Internal Transfer wait list, escalating to Caseworker and/or the Program Manager, Tenant Relations, for significant tenancy issues affecting eligibility


• Pursue and collect proper income and asset documentation from applicants and/or tenants, as well as from applicable income sources (e.g. government and community agencies and employers) to meet legislative requirements


• Negotiate payment arrangements with current and former tenants to protect against homelessness and/or other negative impacts


• Assist with the collection of information for Landlord Tenant Board Applications


• Represent the Landlord under the direction of the Program Manager, Tenant Relations, at L1 hearings related to arrears


• Update property management databases (both computer software and manual files) as required


• Provide case investigation and documentation relating to eligibility and legislative requirements


• Liaise with government and community agencies and housing providers to advocate on behalf of housing clients


• Assist applicants during the offer process to exchange information and coordinate occupancy status


• Foster effective working relations with tenants by assisting them to meet ongoing eligibility requirements and continue with successful tenancies


• Support all Housing Services team members in achieving department objectives while continually seeking new methods and procedures to increase personal and organizational efficiency and effectiveness


• Provide support to new internal trainees (students and/or volunteers)

Essential qualifications

• College certificate or diploma (preferably in a business or accounting program), with two (2) to four (4) years of related experience


• Experience working social services or social housing preferred


• Experience in an accounting or business position


• Experience filling vacant rental units/apartments


• Experience working with arrears, including preparing arrears reports, negotiating payment plans and re-payment agreements, and contacting the credit bureau


• Ability to accurately complete complex financial calculations


• Strong administrative skills to maintain accurate records and file management systems


• Knowledge of government programs, community agencies, support services and resources


• Knowledge of RGI administration regulations and related local Service Manager policies and procedures


• Competency in analyzing and reconciling financial records and calculations


• Strong written and verbal communication skills


• Analytical and problem-solving skills, including accounting skills


• Strong computer skills, specifically Microsoft Office (Word, Excel, PowerPoint, Outlook) (or similar software program)

Other qualifications

• Knowledge of Housing Services Act, Residential Tenancies Act and related regulations would be an asset


• Knowledge of related Provincial and Federal regulations for social and affordable housing programs is an asset


• Previous property management software (i.e., Yardi or Arcori PM) experience will be an asset

Work environment/hours of work

• This position works indoors


• This position works weekday hours

Working Remotely

This position has been approved for remote working, at the discretion of the supervisor based on the Working Remotely Policy.

This position may be required to attend on-site meetings in order to complete essential responsibilities of the role.  As per the Working Remotely Policy, employees scheduled to work remotely on a certain day may occasionally be called to a municipal onsite work location on short notice.  Employees must remain flexible to accommodate municipal requirements and be prepared to be called in on short notice.

Driver’s license/vehicle requirements

Because this position would be required to travel, a valid Province of Ontario driver's license with a reliable motor vehicle is preferred.

Background check requirements

The successful candidate will be required to furnish an original Police Information Search (criminal reference check) (working with vulnerable persons) prior to commencement of employment; you must be 18 years of age or older to obtain a vulnerable police check.

Essential physical and/or safety requirements

• Walking: frequent walking on level surface (walking level surface to printer for faxing, copying; balancing files and supplies walking up stairs to 2nd floor office)


• Sitting: constant sitting in a chair (sitting daily in office chair to perform routine office duties on computer and phone)


• Hands: constant mousing (constant use of writing tools, calculator, computer, telephone; keyboarding for long periods of time)

Benefits

This permanent full-time position has an annual salary of $62,580 to $70,770 and will receive benefits including: participation in the OMERS pension plan (mandatory) as well as sick and vacation entitlements. Following successful completion of a 3-month waiting period, candidates will also be entitled to a comprehensive group benefits package.

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The Municipality of Chatham-Kent is an equal opportunity employer, committed to fair and accessible employment practices that attract and retain talented employees in a workplace that is inclusive, supportive, and reflective of the diverse community we serve.

The Municipality does not use artificial intelligence or automated decision‑making tools in its recruitment or selection processes; all hiring decisions are made by people.

Should you require accommodations during the recruitment process, please contact Human Resources & Organizational Development (HROD) at 519-360-1998. Applicant information is collected under the authority of the Municipal Freedom of Information and Privacy legislation and will be used strictly for the purpose of candidate selection.