Terminal Coordinator (Terminal Operations Delivery)

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Readiness and Delivery is an integral part of the organization that provides operational perspective and integrated coordination during all stages of the passenger journey, ensuring operational business continuity of the airport by managing impacts and mitigating risks associated with planned disruptions. To do this, we collaborate with many operational program teams, external partners, and subject matter experts, bringing the right people together to make the right decisions at the right time to ensure operational project delivery.

Position overview 

Are you a positive self-starter interested in supporting change in a dynamic and changing environment? We have an exciting and dynamic opportunity for a permanent, full-time Terminal Coordinator (Terminal Operations Delivery) to join our Readiness and Delivery team.

Reporting to the Manager, Terminal Operations (Readiness and Delivery) the successful candidate will focus on the readiness of the staff, systems, equipment, and processes related to terminal projects and/or programs and/or activities. Understand the requirements, plan, conduct preparation activities, implement change management processes, and monitor progress to deliver on terminal operations priorities. Communication and critical thinking are important skills to ensure disruption to the airport’s stakeholders and operating environment is minimized.  

Key responsibilities include:

• Support in the implementation and coordination of terminal activities and programs that enable the safe, seamless, optimized, and cost-efficient flow of passengers, bags and planes through the airport.
• Day-to-day coordination to ensure facility or operational process changes are aligned with current practices, mitigate operational impact, and incorporate future needs.
• Lead data collection, audits, performance monitoring, and reporting activities to improve service delivery, and increase visibility into the live operation.
• Lead integrated operational trials to ensure that all facilities, systems, and equipment, and staff are operationally ready.
• Engage in regular communication with internal departments and external stakeholders to promote alignment, balance the needs of groups with competing priorities, and integrate operational readiness.
• Develop operational procedures, briefings, , and training, to achieve desired outcomes.
• Develop contingency plans and manage service delivery change management for irregular operations or planned activities that impact passenger flow within the terminal building.

Key qualifications include:

• Five years recent experience working in airport planning, operational research or application of statistical techniques and simulation modelling, supplemented by at least 2 years of post-secondary education in Aviation Management, Business, Operations or Logistics; or an equivalent combination of education, skills and experience.
• Lean Six Sigma designation.
• Proven strong analytical abilities to interpret and present complex data from interdependent sources where cause and effect implications require careful assessment.
• Proven ability to formulate decisions often without established guidelines.
• Leadership skills with proven relationship building, facilitation, and negotiation experience.
• Excellent computer skills and proven competency with Microsoft Office 365 programs including SharePoint.
• Strong communication and written communication skills

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

Salary Range : $72,008 to $94,115 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits.

Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR.

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at [email protected].