TEST 20210608 CER - Customer Experience Representative

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

* Adding joy to our customers’ lives and finding new, meaningful ways to improve the customer experience

* Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about

* Sharing your passion for Indigo’s unique assortment of books and life-enriching products, and generating excitement about new products, promotions and programs

* Connecting with communities by leading and supporting Indigo events with the highest degree of professionalism

* Contributing to Indigo’s amazing team spirit

* Using merchandising standards to create a visually appealing, stimulating store

* Previous employment in retail or the services sector

* Have worked in sales or merchandising

* Knowledge of Indigo product lines and offerings is an asset

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence.  We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.  Please contact Human Resources if you require accommodation.  We will work with all applicants to accommodate their individual accessibility needs. 

WELCOME HOME