The Mallard Lounge - Outlet Manager

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

The Mallard Lounge - Outlet Manager

At Fairmont Hotels & Resorts, exceptional service and flavors are the hallmarks of every dining experience. As Outlet Manager, your leadership and passion for guest service will drive outstanding operating results...

Salary Range: $78,000 - $85,000 gross annually, based on previous experience and education

Job Duties Include:

• Work closely with the Executive Chef to execute a smooth and flawless operation
• Ensuring optimal performance by being a consistent presence on the floor to support and lead the team to deliver service excellence.
• Direct, as well as participate in the training and coaching of new and existing team members.
• Drive revenue and profit through the development and implementation of strategies, practices and promotions
• Drive the restaurant budgeting and forecasting process while adhering to the budgetary guidelines established for the outlet (labor productivity, revenue and expenses).
• Demonstrate, and hold the team accountable to, the highest standards of internal and external customer service at all times.
• Manage the beverage inventory, ensuring cost controls are in place.
• Demonstrate a talent-based approach to recruitment, including creating, evaluating and executing effective recruitment and retention strategies for the department.
• Foster and maintain high colleague engagement, performance and team spirit within the department.
• Follow up on guest complaints and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable.

• Minimum of 2 years’ management experience as a department head in Food & Beverage
• Demonstrated passion for the Food and Beverage industry and knowledge of current trends
• Demonstrated ability to drive revenues and profit, without sacrificing colleague and customer experiences
• Proven ability in menu design, offerings, and effective marketing plans
• Product knowledge, including a thorough working knowledge of wines, liqueurs and other beverages.  Sommelier designation is an asset.
• Thorough working knowledge of financial reporting structures (budgets, labor, productivity, revenue, and expenses)
• Ability to work effectively with the following programs, Microsoft Office Suite, Open Table, Avero Slingshot, Opera, Micros/Silverware, and Revinate
• Previous experience in a luxury hotel restaurant is an asset

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected].