Ticket Administrator

POSITION: Ticket Administrator

JOB TYPE: Full Time, Term (Maternity Leave Coverage with Potential for Permanent)

LOCATION: Grande Prairie, Alberta

SALARY/WAGE: $24.00-$33.00/hour

JOB SUMMARY:
The Agency is assisting Full Force Ventures in the recruitment of a full-time Ticketing Administrator to join their team.

Full Force Ventures is a local transportation company known for its competitive, energetic, and family-oriented culture. Built on respect, integrity, accountability, and growth, they take pride in delivering exceptional service while creating a supportive environment where team members can develop and advance their careers.

This role is ideal for a detail-oriented and organized professional who thrives in a fast-paced environment. The Ticketing Administrator plays a key role in managing field tickets, supporting invoicing processes, and ensuring accuracy and efficiency across daily, weekly, and monthly deadlines.

RESPONSIBILITIES:

• Manage full-cycle field ticket tracking from receipt to invoicing
• Review and verify ticket accuracy following dispatch approval
• Enter and code tickets in Axon accounting software, including pricing and submission for approval
• Prepare and merge approved documentation for invoice submission with required backup
• Maintain up-to-date knowledge of rates, fuel surcharges, and price books
• Prepare and submit invoices and master invoices (daily, weekly, and monthly)
• Communicate regularly with clients to meet invoicing requirements
• Provide administrative support to Dispatch and Field Managers

REQUIREMENTS:

• Strong attention to detail with the ability to manage multiple deadlines
• Excellent time management, organization, and multitasking skills
• Ability to work independently and as part of a fast-paced team
• Strong problem-solving and troubleshooting abilities
• Effective written and verbal communication skills with a high level of confidentiality
• Proficiency with Microsoft 365 and general computer systems
• Experience with Axon and OpenInvoice considered an asset (training available)
• Strong work ethic and ability to perform under pressure

BENEFITS:

• Competitive Wages
• Employer-paid health benefits
• UFA Fuel Discount Program
• Supportive, team-oriented workplace culture

JOB POSTING INFORMATION:

Submit your resume and cover letter to The Agency at [email protected]. Any questions can be directed to Courtney at (780)833-1112.

Additionally, we thank all applicants for their interest; however, only those individuals selected for an interview will be contacted. We are committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified individuals. We celebrate equity, diversity, and inclusion and are committed to building a diverse team that will make a positive contribution to the communities where we live and work.